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© Copyright 2026, Joyner Transportation & Logistic Services LLC, Atlanta, GA
Your Privacy Is
Our Priority.
At Joyner we are committed to protecting your personal information and being completely transparent about how we collect, use, and protect your data. Here is everything you need to know — in plain English.
Last Updated: May 2026
We Never Sell Your Data
Your personal information is never sold to third parties — period.
Your Data Is Secure
We invest heavily in keeping your private information safe and protected.
Full Transparency
No surprises — we are always upfront about how we use your information.
Privacy is not a feature.
It is a foundation.
At Joyner we work hard to earn and keep your trust. We know that sharing your personal information with any company requires trust — and we take that responsibility seriously. We will never disclose your personal information to third parties for their own marketing or commercial purposes.
Protected
Your data is encrypted, secured, and protected at every level of our platform.
Controlled by You
You have the right to access, correct, delete, or restrict how we use your data.
Compliant
We comply with applicable federal and state privacy laws including CCPA and GDPR.
Our Promise to You
At Joyner we work hard to earn and keep your trust. We know that sharing your personal information with any company requires trust — and we take that responsibility seriously.
We will never disclose your personal information to third parties for their own marketing or commercial purposes. We only use your information to provide you with a reliable, safe, and personalized transportation and logistics experience.
Joyner does not sell, rent, or trade your personal information to third parties — ever. This is a core commitment and it will not change.
Information We Collect
We collect information you provide directly to us and information that is automatically collected when you use our services. This includes:
Information You Provide
- Name, email address, phone number, and mailing address
- Payment and billing information (processed securely)
- Account login credentials
- Communication preferences and service selections
- Information you share when contacting our support team
Information Collected Automatically
- Device type, operating system, and browser information
- IP address and approximate location data
- Pages visited, links clicked, and time spent on our platform
- Cookies and similar tracking technologies (see Cookies section)
Information From Third Parties
- Business partners who refer services to you
- Publicly available sources for fraud prevention purposes
- Identity verification services where legally required
How We Use Your Information
We use the information we collect only for the purposes described below. We do not use your information for any purpose that is inconsistent with this Privacy Policy.
- To provide, maintain, and improve our transportation and logistics services
- To process transactions and send related transaction confirmations
- To send service-related communications and account updates
- To respond to your comments, questions, and customer support requests
- To monitor and analyze usage patterns and improve platform performance
- To detect, prevent, and address fraud, security, and technical issues
- To comply with applicable laws, regulations, and legal processes
- To send you promotional communications (only with your consent)
You can opt out of promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Opting out does not affect transactional or service-related communications.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- All data is encrypted in transit using TLS/SSL protocols
- Sensitive data is encrypted at rest using AES-256 encryption
- Access to personal data is restricted to authorized personnel only
- We conduct regular security assessments and vulnerability testing
- Payment information is processed using PCI-DSS compliant systems
- We maintain an incident response plan for potential data breaches
While we take every reasonable measure to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your Joyner account and to never share your login credentials.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. Joyner honors these rights regardless of your location.
Right to Access
Request a copy of the personal information we hold about you.
Right to Correct
Request correction of inaccurate or incomplete personal information.
Right to Delete
Request deletion of your personal information, subject to legal obligations.
Right to Portability
Request your data in a machine-readable, portable format.
Right to Opt Out
Opt out of the sale or sharing of your personal information (we don't sell it).
Right to Limit
Limit the use of sensitive personal information to what is necessary.
To exercise any of these rights, contact us at privacy@myjoyner.com. We will respond within 45 days of receiving your request.
State-Specific Disclosures
Certain U.S. states have enacted comprehensive privacy laws that provide additional rights to residents. Below is a summary of disclosures applicable to residents of those states.
California (CCPA/CPRA)
Most StrictCalifornia residents may request access, deletion, and correction of their data. You also have the right to opt out of the sale of personal information and to limit the use of sensitive personal information. We do not discriminate against consumers who exercise their CCPA rights.
Virginia (VCDPA)
StrongVirginia residents have rights to access, correct, delete, and obtain a portable copy of their personal data. You may also opt out of the processing of your data for targeted advertising or profiling.
Colorado (CPA)
StrongColorado residents may access, correct, delete, and obtain a copy of their personal data and opt out of targeted advertising, the sale of personal data, and certain profiling activities.
Connecticut (CTDPA)
StrongConnecticut residents have similar rights to those in Virginia and Colorado, including the right to opt out of targeted advertising and the sale of personal data.
To submit a state-specific privacy rights request, email privacy@myjoyner.com with your state of residence and the right you wish to exercise.
International Privacy (GDPR)
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European Union — General Data Protection Regulation
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, Joyner processes your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable national data protection laws.
Our legal bases for processing personal data under the GDPR include performance of a contract, compliance with legal obligations, legitimate interests, and consent where required. EEA residents have the following GDPR rights:
Right to access your data
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
To exercise your GDPR rights or to contact our Data Protection Officer, email privacy@myjoyner.com.
Cookies & Tracking
Joyner uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our services.
Essential Cookies
Required for our website and services to function properly. These cannot be disabled as they are necessary for security and basic functionality.
Performance Cookies
Help us understand how visitors interact with our website by collecting and reporting information anonymously. Used to improve site performance and user experience.
Marketing Cookies
Used to track visitors across websites to display relevant and personalized advertising. You can opt out of marketing cookies at any time through our cookie settings.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes we will update the "Last Updated" date at the top of this page.
For material changes — changes that significantly affect your rights or how we handle your personal information — we will provide more prominent notice, such as an email notification or a notice on our homepage, before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Joyner's services after any changes constitutes your acceptance of the updated policy.
Privacy FAQs
Does Joyner sell my personal information?
No. Joyner does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. This is an absolute commitment — period.
How do I request a copy of my personal data?
You can request a copy of your personal data by emailing privacy@myjoyner.com. Please include your full name, email address on file, and the nature of your request. We will respond within 45 days.
How do I delete my Joyner account and data?
To request deletion of your account and associated personal data, email privacy@myjoyner.com with your request. Note that some data may be retained as required by law or for legitimate business purposes such as fraud prevention.
How does Joyner protect my payment information?
Joyner processes all payment transactions through PCI-DSS compliant payment processors. We do not store your full credit card or bank account numbers on our servers. Payment data is encrypted and tokenized at the point of entry.
How long does Joyner retain my personal information?
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy — or as required by law. When information is no longer needed, we securely delete or anonymize it.
What should I do if I think my account has been compromised?
If you believe your Joyner account has been compromised, change your password immediately and contact our security team at security@myjoyner.com or visit our Security & Fraud page for immediate assistance.
Privacy Questions?
If you have questions, concerns, or requests related to your privacy or this Privacy Policy, our privacy team is here to help. We take every privacy inquiry seriously and will respond promptly.
Your Data. Your Rights.
Submit a privacy rights request and we will respond within 45 days. We verify all requests to protect your information.
Submit a Privacy Request