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© Copyright 2026, Joyner Transportation & Logistic Services LLC, Atlanta, GA
Safety First.
Every Time.
At Joyner safety is not a policy — it is a core value that drives every decision we make. From the road to your data we are committed to protecting every person who trusts us with their transportation and logistics needs.
Safety is not a feature.
It is the foundation.
Every product, every service, every driver, every data point — safety is embedded into the way Joyner operates at every level. We hold ourselves to the highest safety standards in the transportation and logistics industry because the people we serve deserve nothing less.
Can't stop.
Won't stop.
Our commitment to safety never sleeps. We are constantly evolving our safety standards, technology, and training to stay ahead of risks — because protecting our customers, drivers, and communities is the most important work we do.
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Years of safety-first service — and counting
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Background checks performed annually across our workforce
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Products and services delivered with safety built in
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States served — at least one Joyner service in every state
Our Safety Framework
Safety Across Every Dimension
Joyner approaches safety comprehensively — protecting our customers, our drivers, our data, and our communities across every product and service line we operate.
Customer Safety
Every customer interaction with Joyner is backed by safety systems, verified drivers, and real-time support designed to keep you protected from the moment you book to the moment your service is complete.
Driver IdentificationName and photo of your Joyner driver or associate appear in your booking details before service begins
Location MonitoringWith your permission Joyner monitors your location to ensure you are safely en route to your destination
Proactive OutreachIf we notice your trip has stopped or gone off route we will reach out immediately to check on you
Emergency AssistanceDirect contact with our Safety team — we can share your exact location with emergency responders if needed
Driver & Employee Safety
Our drivers and employees are the backbone of Joyner. We invest heavily in their safety through rigorous screening, ongoing training, and a zero-tolerance policy for unsafe behavior.
Annual Background ChecksAll drivers and employees undergo annual criminal background checks and motor vehicle report screenings
Safety TrainingComprehensive annual safety training for all employees and associates across every service line
USDOT ComplianceFull compliance with United States Department of Transportation requirements — and we go further
Zero Tolerance PolicyViolations of our Community Guidelines or Terms result in permanent removal from the Joyner platform
Data & Privacy Safety
Your personal information is valuable — and we treat it that way. Joyner employs industry-leading data security practices to protect your information at every touchpoint.
Data EncryptionAll sensitive customer and payment data is encrypted in transit and at rest using industry-standard protocols
Privacy ControlsYou control your data — including location sharing preferences, communication settings, and account information
Secure AuthenticationJoyner accounts are protected with secure login systems and active fraud monitoring
No Data SellingJoyner never sells your personal information to third parties — ever
Data Security
Designed to Keep
Your Data Safe
In the digital age safety extends beyond the road. Joyner protects your personal information with the same rigor and commitment we apply to physical safety — because your trust is everything.
End-to-End Encryption
All sensitive data transmitted between your device and Joyner's systems is encrypted using industry-standard TLS encryption — meaning your personal and payment information is protected in transit at all times.
Secure Account Access
Joyner accounts are protected with secure authentication systems. We actively monitor for unusual login activity and will alert you immediately if we detect anything suspicious on your account.
You Control Your Data
Joyner gives you full control over your personal information — including location sharing preferences, marketing communications, and account data. You decide what we collect and how we use it.
We Never Sell Your Data
Joyner does not sell, rent, or share your personal information with third parties for their own marketing purposes. Your data is used solely to provide and improve our services to you.
Payment Security
All payment transactions on the Joyner platform are processed through PCI-compliant payment processors. Joyner never stores your full credit card number on our servers.
Compliance & Auditing
Joyner's data security practices are regularly reviewed and audited to ensure compliance with applicable privacy laws and regulations — including state and federal data protection requirements.
Breach Notification
In the unlikely event of a data security incident Joyner will notify affected users promptly and take immediate steps to contain the incident — in full compliance with applicable notification laws.
Fraud Prevention
Joyner employs active fraud detection and prevention systems to protect your account and payment information — monitoring for suspicious activity and flagging potential threats in real time.
Safety Report Card
Our Safety Score
We believe in transparency. Here is a snapshot of how Joyner measures up against its own safety standards — updated annually in our Transparency Center.
Annual Background Check Completion Rate
100%All active drivers and associates are current on annual background check requirements before any service delivery
USDOT Compliance Rate
100%Full compliance across all applicable United States Department of Transportation requirements for every service line
Safety Incident Response Rate
100%Every safety report submitted to Joyner receives a response and formal investigation — no exceptions
Driver Safety Training Completion
100%All drivers and associates complete mandatory annual safety training before active service delivery
Product Safety
Safety Built Into Every Service
Each Joyner product and service has specific safety standards and protocols tailored to its unique risks and requirements — because one-size-fits-all safety is not good enough.
Joyner Autow
All Autow service providers are vetted, insured, and trained to handle roadside emergencies safely. Our team monitors every service call and is available 24/7 to escalate to emergency services if needed.
Shuttle Services
All shuttle drivers undergo annual background checks, motor vehicle screenings, and safety training. Vehicles are regularly inspected and maintained to the highest standards of roadworthiness.
Joyner Mobility
Our NEMT drivers and CNAs are trained in passenger safety, mobility assistance, and medical transport protocols — ensuring every patient reaches their destination safely and with dignity.
Freight & Logistics
All freight drivers hold valid CDL licenses, undergo DOT physicals, and are monitored for hours-of-service compliance — because safe freight starts with a safe driver behind the wheel.
Delivery Service Partner
DSP drivers are screened, trained, and equipped with real-time route monitoring to ensure safe and reliable last-mile delivery — from our hands to your customer's door.
Pilot Services
Our certified pilot car operators are trained in state-specific regulations, route planning, and oversize load safety protocols — ensuring safe passage for every permitted load.
Warehousing
Our warehousing facilities maintain OSHA-compliant safety standards — with trained staff, proper equipment, and regular safety audits to protect both inventory and people.
Dispatch Services
Our dispatch team monitors driver locations, hours of service, and route compliance in real time — acting as a safety net for every owner-operator and carrier partner we work with.
Joyner TMS
Our Transportation Management System is built with enterprise-grade data security — protecting sensitive freight, financial, and customer data with encryption, access controls, and compliance monitoring.
Our Process
What Happens When You Report a Safety Concern
We take every safety report seriously. Here is exactly what happens from the moment you contact us — because transparency about our process is part of our commitment to safety.
1
You Report the Concern
Contact our Safety & Insurance Services team through the Help Center, by phone at (888) 237-6516, or through the Joyner app. All reports are logged immediately and assigned a case number.
Immediate2
Acknowledgment & Triage
Our Safety team acknowledges your report and triages it based on severity. Urgent safety situations are escalated immediately — including coordination with emergency services if needed.
Within 1 hour3
Formal Investigation
Every report receives a formal investigation — including a review of trip data, driver records, communications, and any other relevant information. The driver or associate may be suspended pending investigation.
Within 24-48 hours4
Action Taken
Based on the outcome of the investigation appropriate action is taken — from additional training and warnings to permanent removal from the Joyner platform. We have a zero-tolerance policy for serious safety violations.
Within 5 business days5
Resolution & Follow-Up
We follow up with you directly to communicate the outcome of the investigation and the action taken. Your feedback is also used to improve our safety systems and prevent future incidents.
Within 7 business daysThe Joyner Promise
The Driver Safety Pledge
Every Joyner driver and associate makes a formal safety pledge before their first service delivery. These are not just words — they are the standard we hold every member of our team to, every single day.
The Joyner Driver & Associate Safety Pledge
I commit to the safety, dignity, and wellbeing of every person I serve.
I will operate all vehicles safely and in full compliance with applicable traffic laws and regulations at all times
I will treat every customer, passenger, and partner with respect, professionalism, and dignity — without exception
I will never operate a vehicle while impaired, fatigued, or distracted — and will prioritize safety above all else
I will maintain my vehicle in safe, roadworthy condition and report any mechanical issues immediately
I will follow all Joyner Community Guidelines and Terms of Service and report any safety concerns I observe
I understand that violations of this pledge may result in permanent removal from the Joyner platform
This pledge is signed by every Joyner driver and associate prior to their first service delivery and reaffirmed annually.
Insurance Coverage
Fully Covered. Fully Protected.
Joyner maintains comprehensive insurance coverage across all of its service lines — providing an additional layer of protection for our customers, drivers, and partners.
Commercial General Liability
Protecting against claims of bodily injury and property damage arising from Joyner's operations
Commercial Auto Insurance
Comprehensive commercial auto coverage for all vehicles operated in connection with Joyner services
Cargo Insurance
Protection for freight, goods, and cargo transported through Joyner's logistics services
Workers Compensation
Coverage for Joyner employees and associates in the event of a work-related injury or illness
Professional Liability / E&O
Errors and omissions coverage protecting against claims arising from professional services
Insurance coverage details are subject to policy terms and conditions. For specific coverage questions please contact us at help@myjoyner.com.
Industry Leadership
Leading Safety in Transportation
Joyner is not content with meeting the minimum safety standards in transportation — we are committed to raising the bar for the entire industry.
Beyond Minimum Compliance
Joyner meets all USDOT requirements — and then goes further. We set internal safety standards that exceed regulatory minimums because we believe our customers and drivers deserve more than the bare minimum.
Full Transparency
We publish safety data, incident statistics, and compliance metrics in our Transparency Center — something very few transportation companies do. We believe accountability starts with honesty.
Continuous Improvement
Every safety incident — no matter how minor — is reviewed and used to improve our systems, training, and protocols. We treat every report as an opportunity to get better.
Investing in Safety Training
Joyner invests significantly in ongoing safety education for all employees, associates, and independent contractors — because knowledge is the most powerful safety tool we have.
Driver Wellbeing
Safe drivers create safe experiences. Joyner invests in driver wellbeing — from fair pay and reasonable schedules to mental health resources and workplace protections — because a supported driver is a safe driver.
Technology-Driven Safety
We continuously invest in safety technology — from real-time GPS monitoring and route deviation alerts to secure data infrastructure and fraud prevention — staying ahead of risks before they happen.
Accountability
Safety That Goes Both Ways
Safety is a shared responsibility at Joyner. We hold ourselves to the highest standards — and we ask our customers, drivers, and partners to do the same.
What Joyner Commits To You
- Verified background-checked drivers and associates on every service
- Real-time monitoring and proactive safety outreach during active trips
- 24/7 Safety & Insurance Services team available around the clock
- Full USDOT compliance and beyond-minimum safety standards
- Secure handling of all personal and payment data
- Prompt investigation and action on all safety reports
- Zero tolerance for unsafe behavior by any Joyner representative
- Full transparency through our published Transparency Center
What We Ask of Our Community
- Follow Joyner's Community Guidelines at all times
- Treat all Joyner drivers and associates with respect and dignity
- Report any safety concerns promptly to our Safety team
- Provide accurate information when booking services
- Follow all instructions from Joyner drivers and associates
- Keep your account credentials secure and do not share them
- Report suspicious account activity immediately
- In an emergency always contact local authorities first by dialing 911
Report a Safety Concern
Witnessed something unsafe? Experienced an incident? We want to know about it. Every report is taken seriously, investigated thoroughly, and used to make Joyner safer for everyone.
Transparency Center
We Have Nothing to Hide.
Joyner publishes safety data, platform enforcement statistics, background check compliance rates, and data request policies in our Transparency Center — because we believe accountability starts with honesty. Visit our Transparency Center to see exactly how we are doing.
Visit the Transparency CenterWe Are Here.
24 Hours a Day. 7 Days a Week.
Joyner Safety & Insurance Services is available around the clock — every hour of every day. Whether you have a safety concern, need emergency assistance, or want to report an incident our team is always ready to help.
Emergency? If you believe you are in immediate danger please contact local authorities first by dialing 911. Our Safety team is available at myjoyner.com/contact-us or call (888) 237-6516 for non-emergency safety support.