Safety First.
No Mask. No Ride.
We all must do our part in keeping each other safe. That’s why all Joyner employees, associates, and third-party contractors are required to wear a mask at all Joyner facilities and in all Joyner vehicles and while conducting business. We kindly ask our customers to do their part when working in person with Joyner associates to please mask up or service will be denied.
Accountability that goes both ways
Safety isn’t just your responsibility. It’s ours just as much as yours. We’ve created Community Guidelines to guide our customers on their part—but to also let customers know what they can expect from us. Violators of our Community Guidelines or Terms and Conditions are subject to permanent removal from the Joyner platform.
Annual Safety Trainings
All Joyner employees and associates go through strenuous annual training through our innovative Joyner University training program to maintain public safety.
Annual background checks and compliance monitoring
All Joyner employees and associates undergo an annual criminal background check and motor vehicle report screening not only to maintain compliance with United States Department of Transportation (USDOT), but we go further—investing in the safety of our customer and the public.
Ever-evolving safety features.
We’re committed to providing safe travel for our customers.
Can’t stop. Won’t stop.
Know who is at your service.
When booking travel or requesting service, the name and photo of the Joyner Employee or Associate will appear in your booking details.
Monitored Location
If permission is granted in your phone settings Joyner will monitor your location to make sure you are en route to your location.
Forecast any problems
Because we monitor your location, if we notice you’ve stopped to log or going in the wrong direction, we’ll reach out to see if you need any assistance.
Get Emergency Help
Customers have direct contact with our Safety & Insurance Services team at Joyner. If emergency services are needed, we can help by providing the exact location to emergency responders.
You have our support, whenever it’s needed.
Joyner Safety & Insurance Services is available 24 hours a day, 7 days a week for your convenience. If you believe you are in immediate danger please contact local authorities first by dialing 911.