At Joyner, we’re committed to making all of our products and services more accessible to our customers.
At Joyner, we’re dedicated to building a platform that is accessible to everyone. Learn more about our accessibility features below.
Jump To:
Accessibility and anti-discrimination
We are committed to fostering inclusivity. Learn more about our policies here:
Resources for Customers with disabilities
Click each link to learn more about Joyner’s commitment to providing resources for Customers with disabilities:
Resources for Employees with disabilities
Riders who use wheelchairs
If you can fold and stow your mobility device in the trunk or backseat of a vehicle, you can take any kind of Lyft ride.
Lyft Wheelchair rides
If you want a wheelchair-accessible vehicle (WAV) that can fit your fixed-frame wheelchair, we’re happy to help. We offer access to WAV rides through a ride type called ‘Wheelchair’.
When you request a Wheelchair ride, we’ll pair you with available drivers who can accommodate a non-folding or motorized wheelchair or scooter. Wheelchair rides aren’t available in every market yet. Learn more about Wheelchair rides here.
Lyft Assisted rides
If you want assistance during pickups and drop-offs, there are Lyft drivers who are happy to help!
When you take a Lyft Assisted ride, your driver can meet you at the front door of your pick-up location, help you get in and out of the vehicle, and accompany you to the door of your destination.
They can also help load and unload light mobility devices (such as canes, walkers, crutches, and foldable wheelchairs).
Learn more about Lyft Assisted rides.
Related articles
- WAV rides
Riders with service animals
Lyft’s service animal policy and the law requires drivers to accommodate riders with service animals. You do not need to request a Pet ride. Service animals are always welcome in any type of Lyft ride.
Note: Lyft’s service animal policy for rides in Canada is different from rides in the U.S.
Read more about our service animal policy here.
You can choose to disclose your service animal within the Lyft app by viewing the ‘Accessibility’ section and filling out the optional service animal disclosure form.
We’ll let drivers know you’re traveling with your service animal so they’re better prepared to accommodate you at pickup. We’ll also remind them that it’s Lyft’s policy and the law to always accommodate service animals.
How do I report a service animal issue? If you’d rather contact us by email, tap ‘I still need help’ below.
Note: Riders can still report drivers who didn’t complete the ride request. Include the ride’s estimated start time in the report if a different driver completed it.
Riders who are blind or low-vision
Our app is fully compatible with both VoiceOver for iOS and Google TalkBack. You can visit tutorials to use the Lyft app with both screen readers below.
VoiceOver tutorials
- Using VoiceOver in iOS to create an account or log back in
- Using VoiceOver in iOS to request a ride
TalkBack tutorials
- Using Google TalkBack to create an account or log back in
- Using Google TalkBack to request a ride
Back to top
Emplopyees Who are hearing impaired
You can use accessibility features in the Driver app to let passengers know you’re deaf or hard of hearing. We’ll ask them to message you instead of calling if they need to reach you. You can also turn on ‘Flash for new rides’ so that your phone screen flashes when you get a new ride request.
Employees with Service Animals
All service animals are welcome to ride with Joyner. You don’t need to show any proof that your accompanying animal is a service animal.
Do you need to report a problem related to a service animal? Reach out to us!
Employees who use wheel chairs
Drivers with wheelchairs are encouraged to take full advantage of driving with Joyner.