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© Copyright 2026, Joyner Transportation & Logistic Services LLC, Atlanta, GA
Accessibility at Joyner
Joyner is committed to making our products, services, and digital platforms accessible to everyone — including people with disabilities. We believe transportation and logistics should be available to all.
Last Updated: May 2026
Accessible to Everyone
Our services and digital platforms are designed with accessibility in mind for all users.
Physical Accessibility
Wheelchair accessible vehicles, service animal accommodations, and assisted services available.
WCAG 2.1 AA
Committed to meeting Web Content Accessibility Guidelines 2.1 Level AA across our platforms.
Our Commitment
Our Commitment to Accessibility
At Joyner we believe that transportation and logistics services should be available and accessible to everyone — regardless of ability, disability, or circumstance. Accessibility is not an afterthought at Joyner — it is a core part of how we design, build, and deliver our services.
We are committed to continuously improving the accessibility of our website, mobile app, and services — and to complying with applicable accessibility laws and standards including the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Ongoing Improvement
Accessibility is a journey, not a destination. We acknowledge that there may be areas of our platform that still need improvement and we are actively working to address them. We welcome your feedback — it helps us prioritize our accessibility improvements and serve you better.
Digital
Digital Accessibility
Joyner is committed to ensuring our website at myjoyner.com and our mobile app on iOS and Android are accessible to users with disabilities. We target compliance with WCAG 2.1 Level AA — the most widely recognized standard for digital accessibility.
Our digital accessibility efforts include:
- Screen Reader Compatibility — Our website and app are designed to be compatible with screen readers including VoiceOver for iOS and TalkBack for Android
- Keyboard Navigation — All core features of our website can be navigated using a keyboard without requiring a mouse
- Color Contrast — We maintain sufficient color contrast ratios across our platform to ensure readability for users with visual impairments
- Alt Text — Images throughout our website and app include descriptive alternative text for screen reader users
- Resizable Text — Text on our platform can be resized up to 200% without loss of content or functionality
- Captions & Transcripts — Video content includes captions where available and we are working to expand caption coverage across all video content
- Focus Indicators — Visible focus indicators help keyboard and assistive technology users navigate our platform
- Error Identification — Forms clearly identify errors and provide guidance on how to correct them
Using Our App with a Screen Reader
iOS — VoiceOver: Our Joyner Mobile App is compatible with Apple VoiceOver. Enable VoiceOver in Settings → Accessibility → VoiceOver to use our app with Apple's built-in screen reader.
Android — TalkBack: Our Joyner Mobile App is compatible with Google TalkBack. Enable TalkBack in Settings → Accessibility → TalkBack to use our app with Google's built-in screen reader.
If you encounter any issues using our app with a screen reader please contact us at accessibility@myjoyner.com so we can assist you and address the issue.
Conformance
Accessibility Conformance Statement
This conformance statement reflects Joyner's good faith commitment to web accessibility and our ongoing efforts toward full WCAG 2.1 AA conformance. A full independent audit and Voluntary Product Accessibility Template (VPAT) is currently in progress.
Joyner Accessibility Conformance Statement
Joyner Transportation & Logistic Services LLC
May 2026
myjoyner.com website and Joyner Mobile App
WCAG 2.1 Level AA
Partially Conforms — actively working toward full conformance
Conformance Status Explanation: "Partially Conforms" means that some parts of the content do not fully conform to the accessibility standard. Joyner Transportation & Logistic Services LLC is committed to achieving full WCAG 2.1 Level AA conformance across all digital products and is actively conducting accessibility reviews and improvements. We welcome feedback on any accessibility barriers encountered on our platform.
The following table summarizes our current conformance status across key WCAG 2.1 AA success criteria:
Criteria
Level
Status
1.1.1 Non-text Content
A
Supports
1.2.1 Audio-only & Video-only
A
Partially Supports
1.2.2 Captions (Pre-recorded)
A
In Progress
1.3.1 Info and Relationships
A
Supports
1.4.1 Use of Color
A
Supports
1.4.3 Contrast (Minimum)
AA
Supports
1.4.4 Resize Text
AA
Supports
2.1.1 Keyboard Navigation
A
Supports
2.4.3 Focus Order
A
Supports
2.4.7 Focus Visible
AA
Supports
3.1.1 Language of Page
A
Supports
3.3.1 Error Identification
A
Supports
3.3.2 Labels or Instructions
A
Supports
4.1.1 Parsing
A
Partially Supports
4.1.2 Name, Role, Value
A
Supports
Customers
Resources for Customers with Disabilities
Joyner is committed to providing accessible transportation and logistics services for all customers including those with physical, visual, hearing, and cognitive disabilities. Here is what we offer:
Wheelchair Accessible Transportation
Joyner Mobility offers wheelchair accessible vehicles (WAV) for customers who require them — including power wheelchairs, motorized scooters, and fixed-frame wheelchairs.
Learn MoreService Animals
All Joyner drivers and transportation partners are required to accommodate passengers traveling with service animals in accordance with the ADA and applicable state laws — no exceptions.
View PolicyAssisted Transportation
Joyner Mobility provides assisted transportation services — including door-to-door assistance, help getting in and out of vehicles, and support with light mobility devices.
Learn MoreVision Impaired Customers
Our Joyner Mobile App is fully compatible with VoiceOver for iOS and TalkBack for Android — allowing visually impaired customers to use our services independently.
App HelpDeaf & Hard of Hearing
Customers who are deaf or hard of hearing can use our app's messaging feature to communicate with drivers — reducing reliance on phone calls during pickups and deliveries.
Get HelpAccessibility Support
Our customer support team is trained to assist customers with disabilities. If you need additional accommodation or have a specific accessibility need please contact us directly.
Contact UsNeed Accessibility Assistance?
If you need help booking an accessible trip or have a specific accessibility requirement that is not covered above please contact our team directly at accessibility@myjoyner.com or call us at (888) 237-6516. We will work with you to find the right solution.
Employees
Resources for Employees with Disabilities
Joyner is committed to being an inclusive employer. We provide reasonable accommodations for employees and job applicants with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state laws.
Reasonable Accommodations
Joyner provides reasonable workplace accommodations for employees with disabilities — including modified work schedules, assistive technology, and adapted workspaces where applicable.
Request AccommodationHearing Impaired Drivers
Joyner driver app features allow drivers who are deaf or hard of hearing to notify passengers — prompting them to use in-app messaging instead of calling. Flash alerts for new requests are also available.
CareersEmployee Service Animals
Employees who require service animals in the workplace are accommodated in accordance with the ADA. Service animals are welcome in all Joyner workplaces and vehicles operated by employees who require them.
Learn MoreEmployee Accommodation Requests
Employees or job applicants who require a reasonable accommodation due to a disability should contact our Human Resources team at accessibility@myjoyner.com. All accommodation requests are handled confidentially and in accordance with applicable law.
Policies
Accessibility & Anti-Discrimination Policies
Joyner's accessibility commitment is supported by the following policies that apply to all customers, drivers, partners, and employees:
Anti-Discrimination Policy
Joyner prohibits discrimination against any customer, driver, partner, or employee on the basis of disability, race, color, national origin, religion, gender, sexual orientation, age, or any other protected characteristic. Any Joyner driver or partner found to have discriminated against a passenger on the basis of disability will be subject to immediate removal from the Joyner platform.
To report a discrimination incident please contact us at accessibility@myjoyner.com or call (888) 237-6516.
Service Animal Policy
In accordance with the Americans with Disabilities Act (ADA) all Joyner drivers and transportation partners are required by law and by Joyner policy to accommodate passengers traveling with service animals — at no additional charge and without requiring advance notice.
Service animals are not pets. Under the ADA a service animal is a dog (or in some cases a miniature horse) that is individually trained to perform tasks for a person with a disability. Drivers may not refuse service to a passenger with a service animal under any circumstances.
Violations of this policy should be reported immediately to accessibility@myjoyner.com or (888) 237-6516.
Wheelchair Accessibility Policy
Joyner Mobility is committed to providing wheelchair accessible transportation to all customers who require it. Drivers operating wheelchair accessible vehicles (WAV) are trained to assist passengers with non-folding, motorized, and fixed-frame wheelchairs and scooters. Passengers may not be charged additional fees for wheelchair accessibility services.
Learn about Joyner Mobility
FAQs
Frequently Asked Questions
Does Joyner offer wheelchair accessible vehicles?
Yes. Joyner Mobility offers wheelchair accessible vehicle (WAV) transportation for customers who require them. Visit our Joyner Mobility page or contact us at accessibility@myjoyner.com to book an accessible trip.
Can I travel with my service animal?
Yes — always. Under the ADA and Joyner's service animal policy all drivers are required to accommodate passengers traveling with service animals at no additional charge. If a driver refuses to accommodate your service animal please report it immediately to accessibility@myjoyner.com or call (888) 237-6516.
Is the Joyner app compatible with screen readers?
Yes. The Joyner Mobile App is designed to be compatible with VoiceOver for iOS and TalkBack for Android. If you experience any issues using our app with a screen reader please contact us at accessibility@myjoyner.com so we can assist you.
What accessibility standard does Joyner target?
Joyner targets WCAG 2.1 Level AA — the most widely recognized international standard for web and digital accessibility. We are actively working toward full conformance and welcome feedback on any accessibility barriers you encounter.
How do I report an accessibility issue or barrier?
Please contact our accessibility team at accessibility@myjoyner.com or call (888) 237-6516. We take all accessibility reports seriously and aim to respond within 2 business days.
I am an employee with a disability — how do I request an accommodation?
Employees or job applicants requiring a reasonable accommodation should contact our team at accessibility@myjoyner.com. All requests are handled confidentially and in accordance with the ADA and applicable state laws.
Does Joyner have a VPAT available?
A full independent accessibility audit and Voluntary Product Accessibility Template (VPAT) is currently in progress. In the meantime our Accessibility Conformance Statement above reflects our current good faith conformance status. Contact us at accessibility@myjoyner.com for more information.
Accessibility Questions or Feedback?
Our accessibility team is dedicated to helping you and responding to all accessibility inquiries within 2 business days. Your feedback helps us improve.
Email Our Accessibility Team
For accessibility questions, accommodation requests, or to report an accessibility barrier.
accessibility@myjoyner.comCall Us
Speak directly with our team for urgent accessibility needs or transportation assistance.
(888) 237-6516