How We Keep You Safe

Data Encryption

All sensitive information is encrypted using industry-standard protocols to ensure it remains confidential and secure.

Secure Transactions

We use state-of-the-art payment gateways and advanced security measures to protect your financial transactions at every step.

24/7 Monitoring

Our systems are continuously monitored to detect and respond to suspicious activity in real time.

Account Protection

Multi-factor authentication (MFA) is available to add an extra layer of protection to your account.

Recognizing and Preventing Fraud

We work proactively to prevent fraud and keep you informed about potential threats. Here are simple ways you can stay protected:

• Be Cautious of Unsolicited Requests: We will never ask for sensitive information like passwords or credit card details via email, phone, or text.
• Verify Communication: Always confirm emails claiming to be from Joyner. Look for our official domain (@myjoyner.com) or contact us directly.
• Secure Your Devices: Keep your devices updated and avoid using public Wi-Fi when accessing your account.

Email Phishing & Fraud

Email fraud, commonly known as phishing, is a deceptive practice where cybercriminals send fake emails to trick you into sharing sensitive information such as passwords or financial details.

• Verify the Sender: Carefully check the full email address for misspellings or unusual domains.
• Avoid Suspicious Links: Hover over links before clicking. If the URL looks unfamiliar, do not proceed.
• Be Wary of Urgent Requests: Scammers create pressure. Legitimate organizations do not threaten immediate action via email.
• Do Not Share Sensitive Information: Never send passwords or financial details through email.
• Use Security Tools: Enable spam filters and install reliable antivirus software.
• Report Suspicious Emails: Do not reply. Report the message to your email provider or the impersonated organization.

How to Protect Yourself from Fraud

Fraud is an intentional act designed to steal personal or financial information. Staying aware and proactive significantly reduces your risk.

• Protect Personal Information: Keep Social Security numbers, passwords, and PINs private.
• Use Strong Passwords: Create unique passwords and avoid public Wi-Fi for financial access.
• Monitor Your Accounts: Review statements regularly and enable real-time alerts.
• Keep Devices Updated: Install the latest security patches and antivirus software.
• Verify Payment Requests: Be cautious of unusual wire or gift card requests.
• Enable Multi-Factor Authentication (MFA): Add an extra layer of security wherever possible.

Report Suspicious Activity

If you suspect fraudulent activity or have concerns about your account security, contact us immediately.

Email: stopfraud@myjoyner.com Phone: (800) 579-4712 Support Center: myjoyner.com/help