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© Copyright 2026, Joyner Transportation & Logistic Services LLC, Atlanta, GA
Security Active — Our fraud prevention team is monitoring all Joyner platforms 24 hours a day, 7 days a week.
Security & Fraud Protection
Your Trust.
Fiercely Protected.
Across 13 products and services spanning transportation, logistics, and technology — Joyner goes far beyond the basics to protect every customer, every business partner, and every transaction.
Our Commitment
Security isn't a checkbox.
It's a commitment.
Whether you're a customer booking a ride, a shipper trusting us with freight, or a partner running loads through Joyner Dispatch — your information and your money move through systems built to keep bad actors out, every step of the way.
It's safe to do business with Joyner.
That's not a tagline — it's a standard we hold ourselves to across every product, every payment, every partnership. Protection is built in from day one.
24/7
Real-time fraud monitoring across every Joyner platform
13
Products and services protected under one security standard
100%
Of payment transactions through PCI-compliant gateways
Zero
Tolerance for fraudulent activity on the Joyner platform
How We Protect You
Security Built Into Every Layer
Protecting your information isn't one feature — it's a framework that runs underneath everything Joyner does.
Data & Account Security
Your personal information and account access are protected with industry-leading safeguards at every touchpoint.
Data EncryptionAll sensitive information is encrypted in transit and at rest using industry-standard protocols
Multi-Factor AuthenticationAn extra layer of protection available — and required for certain account types
24/7 Account MonitoringSystems continuously monitor to detect and respond to suspicious activity in real time
Payment & Transaction Security
Every dollar that moves through Joyner is protected by secure, compliant payment infrastructure.
PCI-Compliant ProcessingState-of-the-art payment gateways secure every transaction across every Joyner service
Transaction MonitoringAutomated systems flag unusual payment activity before it becomes a problem
No Stored Card NumbersJoyner never stores your full credit card number on our servers
People & Partner Vetting
Every driver, agent, and partner that represents Joyner is screened before they interact with a customer.
Annual Background Checks4,700+ background checks performed annually across our workforce
Verified Carrier & Agent NetworkPartners are vetted before being granted access to loads or leads
Zero Tolerance PolicyConfirmed fraud results in permanent removal from the Joyner platform
Proactive Threat Response
We don't wait for fraud to happen — we actively look for it, and we move fast when something looks wrong.
Real-Time Threat DetectionAutomated systems flag anomalies across logins, payments, and bookings as they happen
Breach NotificationAffected users notified promptly in the unlikely event of a security incident
Dedicated Fraud TeamA team focused solely on investigating and resolving fraud reports quickly
Know the Threats
Common Scams Targeting Transportation Customers
Fraudsters specifically target motor club members, freight shippers, and transportation customers. Here are the top scams to watch for — and how to protect yourself.
Fake Joyner Agent Calls
Scammers impersonate Joyner agents by phone or text, claiming your membership is expiring, your account is suspended, or you owe a balance — then ask for payment via gift card or wire transfer.
- Joyner will never demand immediate payment by gift card or wire transfer
- Hang up and call us directly at (888) 237-6516 to verify any communication
- Real Joyner agents will never pressure you to act immediately or "lose your account"
Double-Brokering & Freight Fraud
In double-brokering fraud, a fraudulent "carrier" accepts a load, then re-brokers it to another carrier without authorization — often stealing the freight payment or the cargo itself.
- Only work with carriers verified through Joyner's vetted network
- Verify carrier identity and authority before releasing a load
- Contact Joyner Dispatch immediately if something doesn't feel right about a carrier
Phishing Invoice Scams
Fraudsters send fake invoices that appear to come from Joyner or a Joyner partner, often with altered bank account numbers designed to redirect your payment to their account.
- Always verify payment details directly with your Joyner account manager before paying a new invoice
- Joyner will never change bank account or payment details via email without phone confirmation
- Check the sender domain carefully — legitimate emails come from @myjoyner.com only
Fake Membership Renewal Texts
Scam text messages claim your Autow membership is expiring or your card was declined, and include a link to a fake Joyner site designed to steal your payment information.
- Never click links in unexpected texts claiming to be from Joyner
- Go directly to myjoyner.com or login.myjoyner.com to check your account status
- Forward suspicious texts to stopfraud@myjoyner.com
Fake Agent Recruitment Scams
Bad actors pose as Joyner recruiters, offering fake agent or carrier contracts that require upfront fees, personal financial information, or unauthorized access to Joyner systems.
- Joyner never charges upfront fees to become an agent or service provider
- All legitimate Joyner recruitment goes through myjoyner.com/become-a-service-provider
- Contact help@myjoyner.com to verify any recruitment offer before proceeding
For Our Business Partners
Security That Scales With Your Business
Joyner works with shippers, brokers, carriers, agents, and enterprise partners — and fraud at the business level looks different than fraud at the consumer level.
Freight & Carrier Verification
Carriers are vetted for valid authority, insurance, and safety ratings before being matched with loads — protecting shippers from double-brokering and cargo theft.
Invoice & Payment Fraud Prevention
Freight, dispatch, and warehousing invoices move through controlled, auditable payment workflows designed to catch manipulated invoices and unauthorized redirects.
Agent & Sales Partner Screening
Independent sales agents and B2B partners go through a vetting process before gaining access to Joyner's agent portal, leads, or commission structures.
TMS Platform Security
Joyner TMS customers operate on infrastructure with access controls, encrypted data storage, and audit logging to protect sensitive freight and customer data.
Anti-Double-Brokering Controls
Dispatch and brokerage operations include verification steps designed to catch unauthorized re-brokering of loads before they cause a loss.
Warehousing & Inventory Controls
Our warehouse locations operate under access-controlled, monitored conditions to protect partner inventory from theft, loss, or unauthorized access.
Stay Protected
How to Protect Yourself
Awareness and a few simple habits go a long way against fraud. Here's what to watch for and how to stay protected.
Watch for Unsolicited Requests
We will never ask for your password or card details via email, phone, or text. Treat any unexpected request with skepticism.
Verify Communication
Always verify emails or messages claiming to be from Joyner. Legitimate emails come from @myjoyner.com only.
Secure Your Devices
Keep devices updated with the latest security patches and avoid using public Wi-Fi when accessing your Joyner account.
Monitor Your Accounts
Regularly review statements for unauthorized charges and set up alerts to track account activity in real time.
Avoid Suspicious Links
Hover over links before clicking. If a URL doesn't match myjoyner.com exactly, don't click it — go directly to our site instead.
Verify Payment Requests
Be wary of payment requests via gift cards or wire transfer. Joyner will never ask for payment this way — ever.
What Joyner Will Never Do
Ask for your password or full card number over phone, email, or text
Request payment via gift cards or wire transfer for any service
Pressure you to act immediately to "avoid account suspension"
Sell or share your personal information with third parties for marketing
Ask you to install remote-access software to "verify" your account
Email you from anything other than an official @myjoyner.com address
Self-Assessment
Is Your Account Secure?
Check off each item below to see how protected your Joyner account is. Click each item to mark it complete.
Account Security Checklist
Check off each security practice you currently have in place
I use a strong, unique password for my Joyner account
I have multi-factor authentication (MFA) enabled
I regularly review my account statements for unusual activity
I keep my device software and apps updated
I avoid accessing my account on public Wi-Fi
I verify the sender before clicking links in emails
I know Joyner's official contact numbers and email domains
I have reported any suspicious activity to Joyner immediately
You have completed 0 of 8 security practices
Report Fraud
Submit a Fraud Report
Fill out the form below to notify our fraud prevention team. We review every submission and respond within 1 business day.
Fraud Report Form
All submissions are secure and confidential. Our team will follow up with you directly.
* Required fields. Submissions are reviewed by our security team within 1 business day. For emergencies call (888) 237-6518.
Report Received
Thank you for submitting your fraud report. Our security team will review your submission and follow up with you within 1 business day. If this is an emergency, please call (888) 237-6518 immediately.
Prefer to Contact Us Directly?
Our fraud prevention team is available through multiple channels — choose whatever works best for you.
Emailstopfraud@myjoyner.com
Fraud Hotline(888) 237-6518
Help Centermyjoyner.com/contact-us
Additional Resources
Learn More About Protecting Yourself
For additional guidance on safeguarding your information, these trusted resources can help.
Federal Trade Commission (FTC)
Access tools and information dedicated to protecting consumers from fraud and scams at ftc.gov.
FTC Consumer Resources
Detailed insights about common scams including counterfeit check schemes and how to avoid them.
Identity Theft Prevention
Practical steps to secure your personal information and reduce your risk of identity theft at identitytheft.gov.
Report to Law Enforcement
Contact the FTC Identity Theft hotline at 877-438-4338 or your local law enforcement for stolen property or funds.
Security You Can Count On.
Every product. Every transaction. Every partnership. Joyner is built so you can do business with confidence — because protecting you is not optional, it's foundational.