Frequently Asked Questions
Find answers to the most common Joyner Autow questions below
What does my Joyner Autow membership cover?
Your Joyner Autow membership covers 24/7 roadside assistance including towing, battery jump-starts, flat tire changes, lockout assistance, and fuel delivery — anytime, anywhere, in any vehicle.
How do I request roadside assistance?
You can request roadside assistance through the Joyner Mobile App, by calling (888) 237-6516, or by logging into your account at myjoyner.com. Our team is available 24/7 to assist you.
How long will it take for help to arrive?
Response times vary by location but we always dispatch the nearest available service provider. You will receive real-time updates on your service provider's arrival time through the app or via text message.
Does my membership cover any vehicle I drive?
Yes! Your Joyner Autow membership covers you as a driver regardless of what vehicle you are driving at the time of the breakdown — whether it's your car, a rental, or a friend's vehicle.
What membership plans are available?
Joyner Autow offers multiple membership plans to fit your needs and budget. Visit our Membership Plans page at myjoyner.com/membership-plans or contact us to learn about current plans and pricing.
How do I pay my membership bill?
You can pay your bill through the Joyner Mobile App, by logging into your account at myjoyner.com, or by calling (888) 237-6516. You can also enroll in AutoPay for automatic payments.
How do I set up AutoPay?
AutoPay can be set up through the Joyner Mobile App or by logging into your account at myjoyner.com. No login is required to enroll in AutoPay — visit myjoyner.com/process-a-payment.
How do I get my membership ID card?
Your membership ID card is available digitally through the Joyner Mobile App. You can also request a physical card by contacting us at help@myjoyner.com or calling (888) 237-6516.
How do I cancel my membership?
You can cancel your membership at any time by logging into your account at myjoyner.com or by contacting our support team at help@myjoyner.com or (888) 237-6516.
Can I upgrade or downgrade my membership plan?
Yes! You can change your membership plan at any time by logging into your account at myjoyner.com or by contacting our support team at help@myjoyner.com.
How do I file a claim?
You can file a claim through the Joyner Mobile App, by logging into your account at myjoyner.com, or by calling (888) 237-6516. Our claims team is available to assist you through the process.
Is the Joyner Mobile App required?
No — the app is not required but it makes managing your membership much easier. You can also manage your account at myjoyner.com or by calling us directly at (888) 237-6516.
