Frequently Asked Questions
Find answers to the most common Joyner Freight questions below
What types of freight do you haul?
Joyner Freight provides tractor-trailer transportation for general dry freight, temperature-controlled cargo, and fuel. We offer both spot market and contract hauling options to meet the needs of shippers of all sizes.
How do I get a freight quote?
Contact our freight team at help@myjoyner.com or call (888) 237-6516 to get a custom freight quote based on your specific shipment needs including origin, destination, cargo type, and weight.
What is the difference between spot market and contract hauling?
Spot market hauling is for one-time or occasional shipments priced at current market rates. Contract hauling is for shippers with consistent freight needs who want guaranteed capacity and pricing over a set period. Contact us to determine which option is best for you.
How do I track my shipment?
Shipment tracking is available through the Joyner TMS platform or by contacting your dedicated Joyner freight coordinator directly at help@myjoyner.com or (888) 237-6516.
Do you handle temperature-controlled shipments?
Yes! Joyner Freight handles temperature-controlled cargo shipments. Please specify your temperature requirements when requesting a quote so we can ensure the right equipment is assigned to your shipment.
What areas do you service?
Joyner Freight provides nationwide freight transportation coverage. Contact us at help@myjoyner.com or call (888) 237-6516 to confirm availability for your specific lanes.
How do I file a freight claim?
To file a freight claim contact our team at help@myjoyner.com or call (888) 237-6516 with your shipment details and documentation of the damage or loss. Our claims team will guide you through the process.
Can I set up a contract hauling agreement?
Yes! Contact our freight team at help@myjoyner.com or call (888) 237-6516 to discuss your freight volume, lanes, and requirements. We will work with you to design a contract hauling agreement that meets your needs.
What is your on-time delivery rate?
Joyner Freight is committed to on-time delivery for every shipment. Contact us at help@myjoyner.com for more information about our service performance standards.
How is freight billed?
Billing varies depending on your hauling arrangement. Spot market shipments are billed per load. Contract hauling clients are invoiced on an agreed schedule. Contact us at help@myjoyner.com for detailed billing information.
