Joyner Vu Help
Answers about Joyner's real-time freight and fleet visibility platform for shippers, carriers, and authorized users.
Real-Time
SHIPMENT VISIBILITY
API
ACCESS AVAILABLE
Free Trial
AVAILABLE FOR NEW ACCOUNTS
Tiered
ACCESS LEVELS
Visibility That Keeps You Informed
Joyner Vu aggregates location and status data from multiple sources to give shippers, carriers, and authorized users real-time shipment visibility.
Real-Time Tracking
Track shipment status, location, and milestone events through web, mobile, or API access.
Multi-Source Data
Visibility data is aggregated from ELD/telematics integrations, carrier updates, GPS devices, and third-party providers.
Tiered Access
Shipper, carrier, and administrator access levels with different feature sets and data visibility.
API Access
Connect your own systems to Joyner Vu, subject to applicable rate limits and authentication requirements.
Free Trials
Try Joyner Vu before committing — your account converts to a paid subscription automatically unless cancelled.
Third-Party Integrations
Connect your TMS, ELD, or telematics provider, with data handled per our Privacy Policy and processing terms.
Built for Logistics Teams
Technology Insurance
Technology errors and omissions and cyber liability insurance applicable to our software platform operations.
Reliable Uptime
Commercially reasonable efforts to maintain platform availability, with maintenance communicated where practicable.
Secure Access
Account-based access with your responsibility to safeguard credentials, and prompt notification of any unauthorized use.
Common Vu Questions
We use commercially reasonable efforts to ensure accuracy and timeliness, but tracking data depends partly on third-party connectivity, carrier compliance, and device functionality outside our control. Visibility data should not be the sole basis for time-critical or safety-critical decisions.
Unless you cancel before the trial period ends, your account will automatically convert to a paid subscription and your payment method will be charged according to your selected plan.
No — you agree not to use Joyner Vu to track shipments or vehicles you're not authorized to track.
If API access is offered for your account, it's subject to applicable rate limits, authentication requirements, and any separate API terms of use provided when your API key is issued.
Subscription fees are billed in advance on your agreed billing cycle and are non-refundable except as required by law or expressly stated in your order form.
You represent that you have the necessary rights and authorizations to share that data with Joyner and permit us to process it for purposes of providing the platform. We'll handle the data per our Privacy Policy.
You can view the complete Joyner Vu Terms & Conditions in our Legal Center for full details on data sources, acceptable use, and liability.
Related Resources
Still need help?
Our support team is available to help with account access, integrations, and billing.