Joyner TMS Help
Answers about Joyner's cloud-based transportation management system for shippers, carriers, and brokers.
Cloud
MULTI-TENANT PLATFORM
30 days
PRICING CHANGE NOTICE
Self-Service
& ENTERPRISE PLANS
US & Intl.
COVERAGE AVAILABLE
Manage Your Logistics, End to End
Joyner TMS helps you manage shipments, carrier relationships, and freight settlement in one platform.
Account Registration
A registered account with active subscription gives you and your authorized users access to the platform.
Subscription Plans
Self-service plans tiered by user seats, shipment volume, or feature set, billed monthly or annually.
Your Data, Your Control
You retain all right, title, and interest in your Customer Data — we host and process it solely to provide the platform.
Third-Party Integrations
Connect load boards, ELD/telematics providers, accounting systems, EDI partners, and payment processors.
Data Security
Administrative, technical, and physical safeguards designed to protect your data, with prompt breach notification where applicable.
International Availability
Joyner TMS is available to subscribers outside the U.S. under separate International Terms covering country-specific requirements.
Technology Built for Logistics
Insured Platform
Technology errors and omissions and cyber liability insurance applicable to our SaaS platform operations.
Reliable & Supported
Commercially reasonable efforts to maintain availability, with support matched to your subscription tier.
Built to Scale
From self-service subscriptions to future enterprise agreements, the platform is designed to grow with you.
Common TMS Questions
You retain all right, title, and interest in your Customer Data. You grant Joyner a license to host, process, and use it solely as necessary to provide, maintain, support, and improve the platform.
Yes — international subscribers are governed by the Joyner TMS Terms & Conditions (International), which includes a Global Baseline plus country-specific schedules addressing local data protection and tax requirements.
Joyner may modify subscription pricing prospectively upon at least 30 days' notice. Continued use after the new pricing takes effect constitutes acceptance.
Unless you cancel before the trial period ends, your account will automatically convert to a paid subscription and your payment method will be charged according to your selected plan.
Failure to pay undisputed fees when due may result in suspension of access to Joyner TMS following reasonable notice and an opportunity to cure.
Joyner TMS may support integrations with third-party services like load boards and ELD providers, but your use of those integrations is subject to that third party's terms — we're not responsible for their availability, accuracy, or practices.
You can view the complete Joyner TMS Terms & Conditions (United States) or the International version in our Legal Center.
Related Resources
Still need help?
Our support team is available to help with account access, billing, and platform questions.