Joyner Intermodal Help

Demurrage, per diem, and detention charges are billed per the applicable terminal, rail, or ocean carrier tariff, or Joyner's accessorial schedule, and are your responsibility except where they directly result from Joyner's documented failure to retrieve or return equipment within the controllable free time window.

You're responsible for providing accurate container number, seal number, weight (including certified gross mass where required), commodity description, and hazardous material classification if applicable, prior to dispatch.

Joyner relies on information provided by you, the ocean carrier, or the customs broker of record, and is not responsible for delays or charges resulting from inaccurate cargo information, missing documentation, customs holds, or terminal-imposed restrictions.

Container and chassis use is subject to the applicable Uniform Intermodal Interchange and Facilities Access Agreement (UIIA) or equivalent interchange agreement between Joyner (or its contracted carrier) and the equipment provider.

To the extent Joyner acts as the carrier, claims for cargo loss or damage are governed by the Carmack Amendment and must be filed in writing within nine months of delivery.

Invoices are due within the payment terms on your rate confirmation or, absent specific terms, within 30 days of invoice and required documentation. Disputed charges must be raised in writing within 15 days.

You can view the complete Joyner Intermodal Terms & Conditions in our Legal Center for full details on equipment interchange, demurrage, and cargo claims.