Joyner Dispatch Help
Answers for owner-operators and fleets using Joyner Dispatch for load-sourcing and back-office support.
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CARRIER RELATIONSHIP TYPES
Own Auth.
INDEPENDENT CARRIERS
Leased
OPERATORS UNDER JOYNER AUTHORITY
You Decide
LOAD ACCEPTANCE CONTROL
Dispatch Support Built Around You
Joyner Dispatch works with both independent carriers running their own authority and leased operators under Joyner's authority — each with a clearly defined relationship.
Independent Carriers
If you maintain your own USDOT and MC authority, Joyner negotiates and books loads solely as your authorized agent.
Leased Operators
Operating under Joyner's own authority means Joyner is the carrier of record, governed by your lease/owner-operator agreement.
Load Sourcing
We use commercially reasonable efforts to source and present available loads matching your equipment, lanes, and preferences.
Right to Decline
Independent Carriers retain the right to decline any load before it's confirmed in their name.
Settlement & Invoicing
Dispatch fees are deducted from settlement or invoiced per your agreed payment cycle, set forth in your onboarding or lease agreement.
Compliance Support
Carriers must maintain active authority, required insurance, and a satisfactory or unrated FMCSA safety rating to remain eligible.
Clarity in Every Relationship
Clear Carrier Status
Every rate confirmation is issued in the right name — yours as an Independent Carrier, or Joyner's for Leased Operators.
Transparent Fees
Dispatch fees are calculated per your agreement — no surprises, no hidden percentages.
Real Support, Real People
Back-office, paperwork, and invoicing support that frees you up to focus on driving.
Common Dispatch Questions
An Independent Carrier maintains its own USDOT and MC operating authority — Joyner negotiates loads solely as your agent, and rate confirmations are issued in your own name. A Leased Operator's equipment and services operate under Joyner's own FMCSA authority, making Joyner the carrier of record for those loads.
If you're an Independent Carrier, yes — you retain the right to decline any load before it's confirmed in your name. Joyner authorizes negotiation within parameters you specify, like lanes, rate floors, and equipment type.
Independent Carriers must maintain active USDOT and MC authority in good standing, cargo and auto liability insurance meeting FMCSA minimums, a satisfactory or unrated safety rating, and compliance with applicable Hours of Service and other FMCSA regulations.
Joyner's dispatch fee is calculated as a percentage of gross revenue per load, or a flat fee, as agreed in your Client Carrier agreement, and is deducted from settlement or invoiced per the agreed payment cycle.
For Independent Carriers, Joyner is not responsible for cargo claims, accidents, citations, or regulatory violations arising from operation of your own authority, as Joyner doesn't control your drivers, equipment, or operations. For Leased Operators, liability is governed by the applicable lease agreement.
You must promptly notify Joyner of any change in operating authority status, insurance lapse, safety rating change, or out-of-service order, as these affect your continued eligibility for Dispatch Services.
You can view the complete Joyner Dispatch Terms & Conditions in our Legal Center for full details on both carrier relationship types.
Still need help?
Our support team is available to help with load questions, settlements, and onboarding.