Joyner Delivery Service Partner Help
Answers for Managed and Marketplace Partners delivering packages through the Joyner DSP Program.
2
PARTICIPATION TRACKS
Managed
DEDICATED TERRITORY MODEL
Marketplace
AS-AVAILABLE JOB MODEL
Independent
BUSINESS RELATIONSHIP
Two Tracks, Built for How You Want to Work
The Joyner DSP Program offers a Managed Partner track for dedicated operations, and a Marketplace Partner track for flexible, as-available work.
Managed Partner Track
Operate a dedicated delivery business using Joyner routing, branding, and operating procedures within a defined territory.
Marketplace Partner Track
Accept available delivery blocks or jobs on a non-exclusive, as-available basis, with full control over your own schedule.
Onboarding Requirements
Background checks, motor vehicle record checks, and safety/platform training, consistent with applicable law.
Routing & Service Standards
Delivery windows and service-level expectations communicated through Joyner's dispatch/routing platform.
Track-Based Compensation
Managed Partners are paid per-route or per-territory; Marketplace Partners are paid per accepted job or block.
Package Handling Standards
Careful handling, security, and timely delivery of all packages tendered, with a clear claims process for lost or damaged items.
Built on Independent Business, Real Flexibility
Clear Independent Structure
Both tracks are designed around independent business relationships, with control over your own operations.
Transparent Compensation
Pay structures are set clearly at onboarding, whether you're Managed or Marketplace.
Dedicated Partner Support
Real support for routing, payments, and questions specific to your track.
Common DSP Questions
A Managed Partner operates a dedicated delivery operation using Joyner routing, branding, and vehicle decals, typically servicing a defined territory recurringly, and hires/manages its own personnel. A Marketplace Partner accepts available delivery blocks or jobs on a non-exclusive, as-available basis, choosing its own schedule without dedicated branding or territory.
To participate under either track, you and your drivers must satisfy Joyner's onboarding requirements, which may include background checks, motor vehicle record checks, drug testing consistent with applicable law, vehicle inspection, and safety/platform training.
No. Under both tracks, Service Partner is an independent business, and the relationship does not create an employment, agency, joint venture, or partnership relationship with Joyner.
Managed Partners are compensated according to the rate structure (typically per-route or per-territory) set forth in your DSP Agreement. Marketplace Partners are compensated on a per-job or per-block basis as displayed at the time of job acceptance.
You're responsible for the careful handling and timely delivery of packages tendered to you, and bear liability for packages lost, stolen, or damaged while in your custody, except where caused by Joyner's or the shipper's negligence.
Yes. You're responsible for maintaining your own commercial automobile, cargo, and general liability insurance, and workers' compensation coverage as required by law, naming Joyner as an additional insured where required by your DSP Agreement.
You can view the complete Joyner Delivery Service Partner Terms & Conditions in our Legal Center for full details on both tracks.
Related Resources
Still need help?
Our support team is available to help with onboarding, routes, payments, and partner questions.