Guidelines for Law Enforcement

1. Purpose

These Guidelines for Law Enforcement ("Guidelines") describe the process by which federal, state, local, and international law enforcement agencies ("Law Enforcement") may request user data, records, or other information from Joyner Transportation & Logistic Services LLC ("Joyner," "we," "us," or "our"). Joyner respects the critical work of law enforcement and is committed to cooperating with lawful legal process while protecting the privacy rights of its users, customers, carriers, and employees.

Joyner reviews all law enforcement requests carefully and will provide data only where legally required to do so or where Joyner determines in its reasonable judgment that an emergency situation justifies voluntary disclosure to prevent imminent harm.

2. Types of Legal Process Accepted

Joyner requires valid legal process before disclosing non-public user or customer data to law enforcement. The following types of legal process are accepted:

• Subpoena (civil or criminal): A valid subpoena may be used to compel production of basic subscriber or account information, including name, address, email address, and account creation date. Subpoenas do not compel Joyner to produce content data, transactional records, or location history.
• Court order (18 U.S.C. § 2703(d)): A court order issued under 18 U.S.C. § 2703(d) may be used to compel production of non-content transactional records and other specified non-content data upon a showing of specific and articulable facts.
• Search warrant: A valid search warrant issued by a court of competent jurisdiction upon a showing of probable cause is required for the production of content data, including communications, shipment records, location data, and other stored content.
• National Security Letters (NSL): Joyner will comply with valid NSLs issued pursuant to applicable federal law. NSL requests are handled exclusively through Joyner's legal team.

3. Data Joyner May Have

Depending on the product or service involved, Joyner may maintain the following categories of data that could be responsive to law enforcement requests:

3.1 Account & Identity Data

• Name, email address, phone number, and mailing address provided at account creation
• Business name, USDOT number, and MC number (for carriers and fleet accounts)
• Account creation date and last login date
• Payment method information (last four digits only — Joyner does not store full payment card numbers)

3.2 Transactional Records

• Freight shipment records, including origin, destination, commodity, weight, and booking dates
• Dispatch service records, including loads booked and carrier assignments
• Autow membership records, including membership tier and roadside service call history
• Parking facility access logs and vehicle registration records
• Billing and payment history

3.3 Location & Movement Data

• Pickup and delivery location data associated with freight shipments
• Parking facility entry and exit records where available
• Roadside service call location data (for Autow services)

3.4 Communications

• Customer service communications (email and in-app messaging) stored in Joyner's systems
• Dispatch communications between Joyner and carriers relating to specific loads

Joyner does not operate a real-time vehicle tracking platform and does not maintain continuous GPS tracking data on carriers, drivers, or vehicles.

4. How to Submit a Request

All law enforcement data requests must be submitted in writing to Joyner's legal team. Requests submitted through any other channel will not be processed.

• Email (preferred): legal@myjoyner.com — attach the legal process document as a PDF. Include "Law Enforcement Request" in the subject line.
• Mail: Joyner Transportation & Logistic Services LLC, Legal Department, Atlanta, Georgia

Each request must include:

• The name, badge or ID number, agency, and direct contact information of the requesting officer or agent
• The specific legal process document (subpoena, court order, or search warrant) — copies are accepted for initial review; originals may be required before data is produced
• A clear description of the data being requested, including the account identifier, user name, email address, or other information sufficient to identify the relevant Joyner account or records
• The relevant time period for the requested data
• The return deadline, if any

5. Processing Time

Joyner processes law enforcement requests as promptly as practicable given the volume of requests received. Standard processing time is ten (10) business days from receipt of a complete, valid request. Requests with court-imposed deadlines should identify the deadline clearly in the submission. Joyner will make reasonable efforts to meet court-imposed deadlines but cannot guarantee production within any specific timeframe where the request requires significant internal data retrieval or legal review.

6. Emergency Disclosure

Where law enforcement presents a credible, imminent threat to the life or safety of a person, Joyner may voluntarily disclose user data to law enforcement without legal process to the extent necessary to prevent or mitigate the threat, consistent with 18 U.S.C. § 2702(b)(8). Emergency disclosure requests must:

• Be submitted in writing (email acceptable for emergency requests) to legal@myjoyner.com with the subject line "EMERGENCY — Law Enforcement Request"
• Describe the specific nature of the imminent threat and identify the individual(s) at risk
• Identify the requesting officer, agency, and direct callback number for immediate verification
• Include a statement from the officer affirming that the emergency disclosure is necessary to prevent imminent harm

Joyner will review emergency requests as quickly as possible and will follow up with formal legal process requirements after the emergency is resolved.

7. User Notification

Joyner's policy is to notify affected users of law enforcement requests for their data before producing the data, where legally permissible and where Joyner has sufficient advance notice to do so. Joyner will not notify users where:

• Notification is prohibited by a court order, nondisclosure order, or applicable law
• Notification would risk destruction of evidence, flight of a suspect, or harm to the investigation
• The request involves an emergency disclosure situation

Law enforcement agencies seeking a nondisclosure order in connection with a Joyner data request should include the order with the request submission.

8. Cost Reimbursement

Joyner reserves the right to seek reimbursement from law enforcement agencies for costs incurred in responding to large-volume or particularly burdensome legal process requests, consistent with applicable law and the Electronic Communications Privacy Act (18 U.S.C. § 2706). Joyner will notify the requesting agency if cost reimbursement will be sought before incurring significant retrieval costs.

9. International Requests

Joyner is a U.S.-based company. Requests from international law enforcement agencies must be submitted through established mutual legal assistance treaty (MLAT) channels or other legally recognized mechanisms for cross-border law enforcement cooperation. Joyner does not produce user data in response to foreign law enforcement requests submitted directly to Joyner outside of MLAT or equivalent legal channels.

10. Contact

Law enforcement inquiries: legal@myjoyner.com | Joyner Transportation & Logistic Services LLC | Legal Department | Atlanta, Georgia.