Joyner Mobility Help
Answers about non-emergency medical transportation, accessible vehicles, and mobility-assistance services.
NEMT
NON-EMERGENCY MEDICAL TRANSPORT
ADA
ACCESSIBILITY COMMITMENT
2 hrs
FREE CANCELLATION WINDOW
Trained
SECUREMENT-CERTIFIED DRIVERS
Compassionate, Reliable Mobility Support
Joyner Mobility connects individuals who need accessible vehicles or additional assistance with safe, dependable ground transportation.
Wheelchair-Accessible Vehicles
Vehicles equipped and drivers trained for the safe securement of wheelchairs, scooters, and other mobility devices.
Appointment Transport
Reliable rides to and from medical appointments, treatments, and essential care visits.
Caregiver & Facility Booking
Trips can be booked directly by you, an authorized representative, a caregiver, or a healthcare facility on your behalf.
Boarding Assistance
Drivers provide reasonable physical assistance for boarding and disembarking, consistent with applicable safety standards.
Payer & Self-Pay Options
Services are currently offered primarily on a self-pay basis, with payer billing options to come as managed-care relationships are established.
ADA Commitment
Joyner is committed to accessible transportation consistent with the Americans with Disabilities Act and applicable state laws.
Care That Prioritizes Dignity
Insured & Compliant
Commercial automobile liability insurance meeting or exceeding state requirements for NEMT providers.
Trained for Care
Drivers are trained in safe securement and reasonable physical assistance, with safety and comfort as the priority.
Accessibility First
We make reasonable accommodations in vehicle assignment and service delivery for every customer.
Common Mobility Questions
No. Mobility Services are not emergency medical transport and do not include medical monitoring, clinical care, or paramedic-level services. If you have a medical emergency, call 911 or your local emergency number immediately.
You, an authorized representative, a caregiver, a healthcare facility, or a managed-care/payer partner can book Mobility Services on your behalf, provided any disclosed mobility equipment, assistance needs, and accompanying companion or caregiver are specified at booking.
As of now, Mobility Services are provided primarily on a self-pay basis. If Joyner enters into a contract with a healthcare payer or managed care organization in the future, billing options will expand accordingly.
We accommodate wheelchairs, scooters, and other mobility devices disclosed at booking. Joyner reserves the right to decline transport of equipment that, in the driver's reasonable judgment, cannot be safely secured.
Cancellations made at least two hours before scheduled pickup are eligible for a full refund (where self-pay) or will not be billed to the payer. Late cancellations or no-shows may be charged the full fare.
Joyner is committed to providing accessible transportation consistent with the ADA and applicable state accessibility laws. Concerns regarding accessibility can be directed to legal@myjoyner.com.
You can view the complete Joyner Mobility Terms & Conditions in our Legal Center for full details on service scope, payment, and liability.
Related Resources
Still need help?
Our support team is here to help with bookings, accessibility questions, and anything else you need.