Arbitration & Dispute Resolution Policy

1. Purpose

This Arbitration & Dispute Resolution Policy ("Policy") governs how disputes between you and Joyner Transportation & Logistic Services LLC ("Joyner," "we," "us," or "our") are resolved. It applies to all Joyner services and is incorporated by reference into the Master Terms & Conditions and all service-specific Terms & Conditions. Please read this Policy carefully — it affects your legal rights, including your right to bring claims in court and your right to participate in class action proceedings.

2. Informal Resolution — Required First Step

Before initiating formal arbitration or litigation, both parties agree to first attempt to resolve any dispute informally and in good faith. To initiate informal resolution, contact Joyner at legal@myjoyner.com with a written description of the dispute, the relief sought, and your contact information. Joyner will respond within fifteen (15) business days. If the dispute is not resolved within thirty (30) days of the initial written notice — or such longer period as the parties agree in writing — either party may proceed to arbitration as provided in Section 3.

Initiating arbitration without first completing the informal resolution process described above is a breach of this Policy and may be raised as a procedural defense in the arbitration proceeding.

3. Agreement to Binding Arbitration

If informal resolution does not resolve the dispute, you and Joyner agree that any dispute, claim, or controversy arising out of or relating to: (a) these Terms or any Joyner policy; (b) any Joyner service; (c) the relationship between you and Joyner; or (d) the breach, termination, enforcement, interpretation, or validity of any of the foregoing — including the determination of the scope or applicability of this agreement to arbitrate — shall be resolved exclusively through final and binding individual arbitration, rather than in court.

Arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect, or, where applicable and elected by the claimant, the AAA Consumer Arbitration Rules. AAA rules are available at www.adr.org. A single neutral arbitrator will be selected in accordance with the applicable AAA rules. The arbitration will take place in Fulton County, Georgia, unless the parties agree otherwise or the applicable AAA rules require a different location for consumer claims. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

4. Class Action Waiver

YOU AND JOYNER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER, OR NAMED CLAIMANT IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING.

THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. IF THIS CLASS ACTION WAIVER IS FOUND UNENFORCEABLE AS TO A PARTICULAR CLAIM OR DISPUTE, THAT SPECIFIC CLAIM OR DISPUTE SHALL BE RESOLVED IN COURT IN ACCORDANCE WITH SECTION 9 BELOW, AND THE REMAINDER OF THIS ARBITRATION AGREEMENT SHALL REMAIN IN FULL FORCE AND EFFECT.

5. Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to Joyner at legal@myjoyner.com within thirty (30) days of the date you first accept any Joyner Terms & Conditions that incorporate this Policy. Your opt-out notice must include: your full legal name; the email address and/or account information associated with your Joyner account (if applicable); and a clear, unambiguous statement that you wish to opt out of the arbitration agreement. Opting out does not affect any other provision of these Terms.

If you opt out, all disputes between you and Joyner that are not otherwise resolved informally will be subject to the governing law and exclusive jurisdiction provisions of Section 9 below.

6. Exceptions to Arbitration

Notwithstanding the agreement to arbitrate in Section 3, the following disputes are not subject to this arbitration agreement and may be brought in a court of competent jurisdiction:

• Claims for temporary restraining orders, preliminary injunctions, or other provisional equitable relief to prevent imminent, irreparable harm — including claims to prevent unauthorized use or misappropriation of intellectual property — pending final resolution by arbitration
• Individual claims brought in small claims court that are within the jurisdictional limits of that court, provided the claim remains in small claims court and is not removed or appealed to a court of general jurisdiction
• Claims that applicable law expressly requires to be resolved in a specific forum other than arbitration

7. Arbitration Fees & Costs

7.1 Consumer Claims

For arbitration claims governed by the AAA Consumer Arbitration Rules, filing fees and arbitrator compensation are governed by those rules. Where required by the Consumer Arbitration Rules, Joyner will pay the consumer's filing fee and arbitrator fees for claims that do not exceed $75,000, unless the arbitrator determines the claim was filed in bad faith.

7.2 Commercial Claims

For arbitration claims governed by the AAA Commercial Arbitration Rules, filing fees and arbitrator compensation are allocated in accordance with those rules and will be shared equally between the parties unless the arbitrator determines otherwise based on the merits of the claim and applicable law.

7.3 Attorneys' Fees

Each party shall bear its own attorneys' fees and costs unless the arbitrator awards attorneys' fees based on applicable law or a finding that a claim or defense was frivolous or filed in bad faith.

8. Arbitration Procedure

To initiate arbitration, the claimant must file a demand for arbitration with the AAA in accordance with the applicable AAA rules and serve a copy on the other party. The arbitrator has the authority to: award any relief that a court could award; require production of documents and other evidence; hold hearings by telephone, video conference, or in person; and issue a reasoned written award. The arbitrator does not have authority to award relief that exceeds what is available under applicable law or to modify the terms of this Policy.

9. Governing Law & Jurisdiction for Non-Arbitrated Claims

This Policy and all arbitration proceedings are governed by the Federal Arbitration Act (FAA), 9 U.S.C. § 1 et seq., and — for all substantive matters not governed by the FAA — by the laws of the State of Georgia, without regard to conflict-of-laws principles. For any claims not subject to arbitration under Section 6, or where this arbitration agreement is found unenforceable, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Fulton County, Georgia.

10. Severability

If any portion of this Policy — other than the class action waiver in Section 4 — is found invalid or unenforceable, that portion will be severed and the remaining provisions will remain in full force and effect. If the class action waiver in Section 4 is found unenforceable as to a particular claim, that claim will be resolved in court as described in Section 9, and the remainder of the arbitration agreement will remain enforceable as to all other claims.

11. Changes to This Policy

Joyner may update this Policy at any time. If Joyner makes a material change to this Policy, it will provide at least thirty (30) days' advance notice via email or in-platform notice. If you continue to use Joyner services after the effective date of the revised Policy, you accept the revised terms. If you do not agree to the revised Policy, you must stop using Joyner services and may opt out of arbitration as provided in Section 5 within thirty (30) days of the change notice.

12. Contact

Dispute resolution inquiries: legal@myjoyner.com | Joyner Transportation & Logistic Services LLC | Atlanta, Georgia.