Billing & Payment Policy

1. Purpose & Scope

This Billing & Payment Policy ("Policy") governs how Joyner Transportation & Logistic Services LLC ("Joyner," "we," "us," or "our") charges, invoices, and collects payment for all of its services. It applies to all customers, users, and service partners and is incorporated by reference into all service-specific Terms & Conditions. In the event of a conflict between this Policy and a written commercial agreement or rate confirmation executed by Joyner and a specific customer, the terms of the executed agreement control.

2. Payment Processing

Joyner uses third-party payment processors to handle payment card transactions. Joyner does not store, process, or transmit raw payment card data on its own systems. All payment card data is handled by our payment processors in accordance with Payment Card Industry Data Security Standards (PCI-DSS). By providing payment information, you authorize Joyner and its payment processors to charge the applicable fees to your designated payment method.

3. Accepted Payment Methods

Joyner accepts the following payment methods (availability may vary by service line):

• Major credit and debit cards: Visa, Mastercard, American Express, Discover
• ACH / bank transfer (for commercial accounts with approved net terms)
• Approved commercial payment platforms, as specified at the time of account setup or service engagement

Joyner reserves the right to add, remove, or modify accepted payment methods at any time with reasonable notice.

4. Pricing & Quotes

All prices are quoted in U.S. Dollars (USD) unless a service-specific agreement expressly provides otherwise. Published pricing is subject to change at any time. However, confirmed bookings, executed rate confirmations, and active service agreements are honored at the agreed price for the specific transaction or term they govern. Joyner will provide reasonable advance notice of pricing changes affecting ongoing subscription services.

5. Invoicing

For commercial accounts and B2B service engagements, Joyner issues invoices electronically to the billing contact on file. Unless otherwise specified in a written agreement:

• Invoices are issued on a monthly basis in arrears for recurring or usage-based services
• Invoices are due and payable within thirty (30) days of the invoice date ("Net 30")
• Invoice disputes must be raised in writing within fifteen (15) days of the invoice date; undisputed amounts remain due and payable on the original due date regardless of any pending dispute

6. Late Payments & Interest

Undisputed amounts not paid by the applicable due date may accrue late payment interest at the lesser of 1.5% per month (18% per annum) or the maximum rate permitted by applicable law, calculated from the due date until the date of full payment. Joyner reserves the right to suspend or limit service for accounts with overdue undisputed balances following written notice and a reasonable cure period of not less than five (5) business days.

7. Taxes

All prices and fees are exclusive of applicable taxes unless expressly stated otherwise. You are responsible for all applicable federal, state, and local taxes, including sales tax, use tax, VAT, GST, and similar levies, arising from your purchase of Joyner services. Where Joyner is required by law to collect such taxes, they will be added to your invoice. If you are a tax-exempt entity, you must provide Joyner with valid tax exemption documentation prior to invoicing; Joyner cannot issue retroactive tax exemptions.

8. Subscription Services & Auto-Renewal

Subscription-based Joyner services — including Joyner TMS and Joyner Vu — are billed on a recurring cycle (monthly or annually, as selected at enrollment) and automatically renew at the end of each billing cycle at the then-current subscription rate, unless you cancel before the renewal date in accordance with the applicable cancellation procedure. See the Refund & Cancellation Policy for cancellation timelines and procedures. You will receive advance notice of any material price change affecting your subscription renewal.

9. Failed & Returned Payments

If a payment fails due to insufficient funds, an expired card, or any other reason, Joyner will notify the account holder and may retry the charge up to three (3) times within seven (7) business days. Accounts with unresolved failed payments may be suspended following notice. A returned payment fee of up to $25.00 may be assessed for returned ACH / bank transfer transactions.

10. Chargebacks

If you believe a charge is incorrect, you must contact Joyner billing support at billing@myjoyner.com before initiating a chargeback with your card issuer. Initiating a chargeback without first contacting Joyner and allowing a reasonable opportunity to resolve the issue is a violation of this Policy. Accounts from which Joyner successfully disputes a fraudulent or bad-faith chargeback may be permanently terminated. Joyner reserves the right to recover reasonable costs incurred in disputing chargebacks, including processing fees and attorneys' fees, to the extent permitted by applicable law.

11. Billing Disputes

To dispute a charge, submit a written dispute to billing@myjoyner.com within fifteen (15) days of the invoice date. Your dispute must include: the invoice number, the specific charge(s) disputed, the dollar amount in dispute, and the basis for your dispute. Joyner will acknowledge receipt of complete disputes within two (2) business days and will respond with a determination within fifteen (15) business days of receiving all information necessary to evaluate the dispute. Undisputed portions of any invoice remain due and payable on the original due date.

12. Credits & Adjustments

Approved billing adjustments, service credits, or refunds will be applied to the account as a credit against future invoices, or refunded to the original payment method at Joyner's discretion. Credits have no cash value and are non-transferable unless otherwise agreed in writing. See the Refund & Cancellation Policy for refund eligibility by service line.

13. Changes to This Policy

Joyner may update this Policy at any time. Material changes will be communicated to affected customers via email or in-platform notice with at least thirty (30) days' advance notice. Continued use of Joyner services after changes take effect constitutes acceptance of the revised Policy.

14. Contact

Billing inquiries and disputes: billing@myjoyner.com | Joyner Transportation & Logistic Services LLC | Atlanta, Georgia.