Joyner Corporate Shuttle — Terms & Conditions
Joyner Corporate Shuttle provides scheduled employee, campus, and event shuttle transportation services contracted by businesses, institutions, and organizations ("Client") for the benefit of their employees, guests, or attendees ("Riders"). These Terms govern the master service relationship between Joyner and the Client, and, where applicable, the conduct of Riders using the service.
1. Acceptance of Terms
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "User," "you," or "your") and Joyner Transportation & Logistic Services LLC, a Georgia limited liability company with its principal place of business in Atlanta, Georgia ("Joyner," "Company," "we," "us," or "our"), governing your access to and use of Joyner Corporate Shuttle (the "Service").
By accessing, registering for, booking, requesting, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any service-specific addenda referenced herein. If you do not agree to these Terms, you must not access or use the Service.
If you are using the Service on behalf of a business, organization, or other entity, you represent that you have authority to bind that entity, and "you" and "your" will refer to that entity.
2. Service Agreements & Routes
Corporate Shuttle Services are provided pursuant to a Service Order or Master Service Agreement ("Service Agreement") executed between Joyner and the Client, specifying routes, schedules, vehicle types, service hours, and pricing. In the event of a conflict between these Terms and an executed Service Agreement, the Service Agreement controls with respect to the specific terms it addresses.
Joyner will use commercially reasonable efforts to adhere to agreed schedules but does not guarantee arrival or departure times, which may be affected by traffic, weather, road conditions, or events outside its control.
3. Fees & Payment
Fees for Corporate Shuttle Services are set forth in the applicable Service Agreement and are typically invoiced monthly or per the agreed billing cycle. Invoices are due within thirty (30) days of receipt unless otherwise specified. Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. Service changes (additional routes, extended hours, fleet upsizing) requested mid-term will be quoted and documented via a change order.
Either party may terminate a Service Agreement in accordance with its notice provisions; absent specific terms, either party may terminate for convenience upon sixty (60) days' written notice, and either party may terminate for material breach upon thirty (30) days' written notice and an opportunity to cure.
4. Rider Conduct
Riders using Corporate Shuttle Services agree to:
- Board and disembark only at designated stops
- Comply with seating capacity limits and any seatbelt requirements
- Refrain from conduct that endangers the driver, other riders, or the public
- Refrain from bringing hazardous, illegal, or prohibited items aboard
- Follow any badge, credential, or access-verification procedures established by the Client or Joyner
Joyner reserves the right to deny boarding or remove any Rider who violates these conduct standards or poses a safety risk.
5. Client Responsibilities
Client is responsible for: (a) accurately communicating route, schedule, and ridership requirements; (b) ensuring designated pickup/drop-off locations are safe and accessible; (c) communicating these Terms (or a Client-approved rider policy consistent with these Terms) to Riders; and (d) timely payment of invoices.
6. Insurance & Limitation of Liability
6.1 Insurance
Joyner maintains commercial automobile liability, general liability, and workers' compensation insurance applicable to its shuttle operations, with coverage limits as set forth in the applicable Service Agreement or, absent specific terms, in amounts customary for commercial passenger transport operators. Certificates of insurance will be provided to Client upon request.
6.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JOYNER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO CORPORATE SHUTTLE SERVICES, INCLUDING PERSONAL INJURY OR PROPERTY DAMAGE TO RIDERS OR THIRD PARTIES SHALL NOT EXCEED the limits of Joyner's applicable commercial automobile liability insurance policy in effect at the time of the incident, or the amount specified in the Service Agreement, whichever is greater.
IN NO EVENT SHALL JOYNER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST BUSINESS, LOST DATA, OR BUSINESS INTERRUPTION, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF JOYNER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
These limitations do not apply to liability that cannot be limited or excluded under applicable law, including liability for death or bodily injury caused by Joyner's gross negligence or willful misconduct.
6.3 Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. JOYNER DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
7. Indemnification
You agree to indemnify, defend, and hold harmless Joyner, its parent, subsidiaries, affiliates, and their respective officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any law or third-party right; (c) the acts or omissions of Riders or Client's failure to comply with these Terms or the Service Agreement; or (d) your negligent or willful misconduct in connection with the Service.
8. Independent Contractor Status
Drivers, operators, and service personnel performing Corporate Shuttle Services may be Joyner employees, independent contractors, or personnel of third-party carriers and partners, depending on the market and assignment. Where service is performed by an independent contractor, nothing in these Terms creates an employment, agency, joint venture, or partnership relationship between Joyner and such contractor, or between Joyner and the Customer with respect to that contractor's actions. Joyner requires all contracted personnel to maintain applicable licensure, insurance, and compliance with safety standards, but does not guarantee the conduct of independent third parties beyond applicable law.
9. Data & Privacy
Joyner's collection, use, and disclosure of personal information in connection with the Service is governed by the Joyner Privacy Policy, available at myjoyner.com, which is incorporated into these Terms by reference. By using the Service, you consent to such collection and use.
10. Intellectual Property
All content, trademarks, logos, software, and materials associated with the Service, including the "Joyner" name and marks, are the property of Joyner Transportation & Logistic Services LLC or its licensors and are protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in such property except a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose.
11. Term & Termination
These Terms remain in effect for as long as you use the Service. Joyner may suspend or terminate your access to the Service at any time, with or without cause or notice, including for breach of these Terms, non-payment, safety concerns, or suspected fraud. You may stop using the Service at any time. Provisions of these Terms that by their nature should survive termination (including limitation of liability, indemnification, dispute resolution, and intellectual property provisions) will survive.
12. Dispute Resolution; Binding Arbitration
12.1 Agreement to Arbitrate
You and Joyner agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved exclusively through final and binding arbitration, rather than in court, except that either party may bring an individual action in small claims court.
The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or, where applicable, its Consumer Arbitration Rules), as then in effect. The arbitration will be conducted by a single arbitrator and will take place in Fulton County, Georgia, unless the parties agree otherwise or applicable law requires a different venue. Judgment on the arbitration award may be entered in any court having jurisdiction.
12.2 Class Action Waiver
YOU AND JOYNER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If this class action waiver is found unenforceable as to a particular claim or dispute, that claim or dispute will be resolved in court, and the remainder of this arbitration agreement will remain in effect.
12.3 Opt-Out Right
You may opt out of this arbitration agreement by sending written notice to legal@myjoyner.com within thirty (30) days of first accepting these Terms. Your notice must include your name, account information, and a clear statement that you wish to opt out of arbitration. If you opt out, all disputes will be resolved in accordance with Section 13 (Governing Law) through the courts identified therein.
13. Governing Law
These Terms and any dispute arising out of or related to them or the Service shall be governed by the laws of the State of Georgia, without regard to its conflict-of-laws principles, except to the extent governed by the Federal Arbitration Act with respect to the Dispute Resolution section above. To the extent any matter is not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Fulton County, Georgia.
14. Force Majeure
Joyner shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, natural disasters, weather, traffic conditions, road closures, governmental action, labor disputes, civil unrest, pandemic, fuel shortages, equipment failure, or other events of force majeure.
15. General Provisions
15.1 Modifications
Joyner may revise these Terms from time to time. Material changes will be communicated via the Service, email, or posting an updated effective date. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
15.2 Severability
If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
15.3 Waiver
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
15.4 Assignment
You may not assign or transfer these Terms or any rights hereunder without Joyner's prior written consent. Joyner may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
15.5 Entire Agreement
These Terms, together with any referenced policies and service-specific addenda, constitute the entire agreement between you and Joyner regarding the Service and supersede all prior agreements and understandings.
15.6 Notices
Notices to Joyner should be sent to legal@myjoyner.com or to Joyner Transportation & Logistic Services LLC, Atlanta, Georgia. Joyner may provide notices to you via the contact information associated with your account.
15.7 Contact
Questions about these Terms may be directed to legal@myjoyner.com.