Joyner Freight — Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Shipper," "Customer," "you," or "your") and Joyner Transportation & Logistic Services LLC, a Georgia limited liability company ("Joyner," "we," "us," or "our"), governing your use of Joyner Freight trucking and cargo transportation services ("Freight Services"). By tendering freight to Joyner or booking Freight Services through any channel, you agree to be bound by these Terms, the Joyner Master Terms & Conditions, and all other applicable Joyner policies incorporated herein by reference.

2. Joyner's Role as a Motor Carrier

Joyner operates as a federally registered motor carrier under FMCSA operating authority and holds active USDOT and MC numbers as required by 49 C.F.R. Part 390. As a motor carrier, Joyner accepts legal responsibility for the transportation of freight tendered to it, subject to the liability terms, released value provisions, and exclusions described in these Terms and applicable federal law.

3. Booking & Rate Confirmations

All Freight Services must be booked in advance through the Joyner mobile app, the Joyner TMS platform, by email, or through a Joyner sales representative. A rate confirmation issued by Joyner and accepted by the Shipper constitutes the binding contract for that specific shipment, subject to these Terms. In the event of a conflict between a rate confirmation and these Terms, the rate confirmation controls with respect to the specific shipment it governs.

Rates quoted by Joyner are based on the freight information provided at the time of quoting. Joyner reserves the right to adjust rates where the actual freight characteristics — including weight, dimensions, freight class, or special handling requirements — differ materially from the information provided at quoting.

4. Shipper Responsibilities

As a Shipper, you are responsible for:

• Providing accurate and complete freight information, including commodity description, NMFC class, weight, dimensions, piece count, declared value (if applicable), and any special handling, temperature, or hazmat requirements
• Properly packaging, crating, palletizing, or preparing freight for transportation to withstand the ordinary rigors of motor carrier transport
• Properly labeling and marking freight, including hazardous materials labeling and marking in compliance with 49 C.F.R. Parts 172–173
• Ensuring that authorized personnel are available to tender freight to Joyner's driver at the scheduled pickup time and to receive and inspect freight at delivery
• Providing accurate pickup and delivery addresses, facility hours, and contact information
• Notifying Joyner of any special access requirements, appointment requirements, or facility restrictions at pickup or delivery locations
• Completing and providing all required shipping documentation, including a properly executed bill of lading

5. Bill of Lading

A bill of lading (BOL) will be issued for each Freight Services shipment. The BOL is the contract of carriage and governs the specific terms of transportation for that shipment. You are responsible for reviewing the BOL and ensuring the freight description, weight, piece count, and any special instructions are accurately reflected before signing. Joyner's driver will sign the BOL acknowledging receipt of the freight in the condition described. Any exceptions noted by the driver at pickup are part of the BOL record. Signing a clean BOL at delivery creates a presumption that freight was received in good condition.

6. Pickup & Delivery

Joyner will use commercially reasonable efforts to pick up and deliver freight within the scheduled window. Estimated transit times are good-faith estimates based on distance, route, and normal operating conditions and are not guaranteed delivery times unless a guaranteed service level is expressly agreed in writing. Joyner is not liable for delays caused by weather, traffic, Acts of God, governmental actions, shipper or consignee delays, or other circumstances outside Joyner's reasonable control.

Joyner offers curbside or dock delivery unless inside delivery is specifically agreed and priced. Additional services — including liftgate, inside delivery, appointment delivery, and residential delivery — are available at applicable accessorial rates and must be arranged at the time of booking.

7. Freight Liability & Released Value

Joyner's liability for loss of or damage to freight transported as a motor carrier is governed by the Carmack Amendment (49 U.S.C. § 14706) and is subject to the following released-value provisions:

• Standard released value: $0.10 per pound per article, which constitutes the released value of the shipment unless a higher value is declared in writing on the BOL and Joyner agrees in writing to accept liability at the higher value for an additional charge
• Declared value: If you wish to establish a higher released value, you must declare the value on the BOL at the time of shipment and pay the applicable valuation charge. Joyner's liability will not exceed the declared value or the actual loss, whichever is less
• Maximum liability: Joyner's liability for any single shipment shall not exceed the lesser of the declared or released value, the actual cost of repair or replacement, or $100,000, unless a higher limit is expressly agreed in a written carrier agreement

8. Exclusions from Carrier Liability

Joyner is not liable for freight loss or damage caused by:

• Act of God, public enemy, act of the Shipper, act of public authority, or inherent vice or nature of the goods — the recognized common carrier defenses under the Carmack Amendment
• Improper or insufficient packaging by the Shipper
• Inaccurate, incomplete, or misleading freight descriptions provided by the Shipper
• Concealed damage where the BOL was signed clear at delivery and damage is discovered after the driver's departure (though concealed damage claims filed within fifteen (15) days of delivery will be considered)
• Perishable goods damaged due to inherent susceptibility to temperature, unless Joyner agreed in writing to provide temperature-controlled transportation
• High-value items including artwork, jewelry, currency, negotiable instruments, or antiques, unless specifically agreed and insured
• Freight that was refused at delivery by the consignee for reasons unrelated to carrier fault

9. Prohibited Commodities

Joyner will not accept the following commodities for transportation:

• Illegal substances, controlled substances, or drug paraphernalia
• Explosive materials or devices (except as authorized under applicable FMCSA hazmat regulations with advance written approval)
• Live animals (except through the Joyner Animal Transport Service)
• Human remains or body parts (except through specifically authorized medical transport arrangements)
• Currency, coins, or negotiable instruments without advance written authorization and declared value
• Any commodity whose transportation is prohibited by applicable federal, state, or local law

10. Hazardous Materials

Shipments containing hazardous materials as defined under 49 C.F.R. § 171.8 must be disclosed to Joyner at the time of booking. You are responsible for ensuring proper classification, packaging, labeling, marking, and documentation in compliance with 49 C.F.R. Parts 172–173. Joyner reserves the right to refuse hazmat shipments that are not properly prepared or that exceed its hazmat operating authority. Undisclosed hazmat shipments are a violation of federal law and these Terms and may result in immediate termination of service and recovery of all resulting costs and penalties from the Shipper.

11. Payment Terms

Payment for Freight Services is due in accordance with the payment terms on the rate confirmation or applicable account agreement. Standard terms are Net 30 from invoice date for approved credit accounts. Prepayment may be required for new accounts or high-value shipments. Joyner reserves the right to assert a carrier's lien on freight in its possession for unpaid freight charges, as permitted under applicable law. All billing is subject to the Joyner Billing & Payment Policy.

12. Claims

All freight loss and damage claims must be filed in writing with Joyner within nine (9) months of the delivery date (or, in the case of non-delivery, within nine (9) months of the date the freight should have been delivered), consistent with 49 C.F.R. § 370.3. Claims filed after this deadline will be denied. See the Joyner Freight Liability & Claims Policy for complete claims procedures.

13. Indemnification

You agree to indemnify, defend, and hold harmless Joyner and its affiliates, officers, employees, drivers, and agents from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) inaccurate or incomplete freight information you provided; (b) improperly packaged or prepared freight; (c) undisclosed hazardous materials; (d) your failure to comply with applicable law; or (e) your breach of these Terms.

14. Dispute Resolution & Governing Law

All disputes arising out of or relating to Freight Services are subject to the Joyner Arbitration & Dispute Resolution Policy. These Terms are governed by applicable federal transportation law and, to the extent not preempted, by the laws of the State of Georgia.

15. Changes to These Terms

Joyner may update these Terms at any time. Continued use of Freight Services after changes take effect constitutes acceptance of the revised Terms.

16. Contact

Freight Services inquiries: freight@myjoyner.com | Joyner Transportation & Logistic Services LLC | Atlanta, Georgia.