Joyner
Transparency Center
We believe accountability starts with honesty. This page publishes safety data, platform enforcement statistics, background check compliance rates, data request policies, and our formal commitments — updated annually.
We have nothing to hide — and everything to show.
Most transportation companies do not publish safety and enforcement data publicly. We do — because we believe our customers, drivers, partners, and communities deserve to know exactly how we are performing against our safety commitments. This Transparency Center is updated annually and covers the most recent full reporting year.
Safety By the Numbers
Key safety performance indicators across Joyner's operations for the most recent annual reporting period.
How We Enforce Our Community Guidelines
Joyner takes platform integrity seriously. The following data reflects enforcement actions taken against drivers, associates, and users who violated our Community Guidelines or Terms of Service during the most recent annual reporting period.
| Enforcement Category | Action Taken | Status |
|---|---|---|
| Safety policy violations — drivers | Account suspended pending investigation, permanent removal upon confirmed violation | Zero Tolerance |
| Safety policy violations — customers | Account suspended pending investigation, permanent removal upon confirmed violation | Zero Tolerance |
| Discrimination or harassment reports | Immediate investigation, removal upon confirmation | Zero Tolerance |
| Background check non-compliance | Immediate service suspension until compliance is achieved | Active Monitoring |
| Minor policy violations — first offense | Formal warning and mandatory retraining | Warning Issued |
| Minor policy violations — repeat offense | Account suspension or permanent removal | Escalated Action |
| Fraud or misrepresentation | Immediate account termination and referral to appropriate authorities if applicable | Zero Tolerance |
| Appeals process | All enforcement actions are subject to a formal appeals process | Available |
How Joyner Handles Data Requests
When government agencies or legal parties request user data Joyner follows a clear, principled process designed to protect our users while complying with applicable law.
Legal Process Required
Joyner requires valid legal process — such as a court order, subpoena, or search warrant — before disclosing user data to government or law enforcement agencies. We do not voluntarily hand over user data without legal compulsion.
User Notification
Where legally permitted Joyner will notify affected users before disclosing their data in response to a government request — giving them the opportunity to seek legal counsel or contest the request if they choose.
Narrow Scope Principle
Joyner will push back on overly broad data requests and will only provide the minimum amount of data required to satisfy a valid legal obligation — nothing more.
Emergency Disclosure
In emergency situations involving a risk to life Joyner may disclose limited user data to emergency responders without prior legal process — for example providing a user's location to assist first responders during a safety incident.
To submit a legal request for Joyner user data please contact our Legal Services team at legal@myjoyner.com. All requests must include valid legal documentation. Requests without proper legal process will not be fulfilled.
How Long We Keep Your Data
Joyner retains different types of data for different periods of time based on legal requirements and business necessity. Here is a summary of our key data retention practices.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account information | Duration of account + 3 years after closure | Account management, legal compliance |
| Trip / service records | 7 years | Safety investigation, legal compliance, dispute resolution |
| Payment records | 7 years | Tax compliance, financial auditing |
| Location data (active trips) | Duration of active trip only | Real-time safety monitoring |
| Location data (historical) | 90 days | Safety investigation support |
| Background check records | Duration of employment + 7 years | Legal compliance, USDOT requirements |
| Safety incident reports | 7 years | Safety improvement, legal compliance |
| Communications (support) | 3 years | Dispute resolution, quality assurance |
| Marketing preferences | Until opt-out or account closure | Communication preferences |
Data retention periods may vary based on applicable state and federal law. For questions about your specific data please contact privacy@myjoyner.com.
Formal Safety & Privacy Commitments
These are Joyner's specific, measurable commitments to safety and privacy — not aspirations, but standards we hold ourselves accountable to and report on annually.
100% Background Check Compliance
Every active driver and associate will be current on annual background check and motor vehicle screening requirements before any service delivery.
Annual Safety Training for All
All drivers, associates, and relevant employees will complete mandatory annual safety training before active service delivery each year.
100% Safety Report Response
Every safety report submitted to Joyner will receive a formal acknowledgment within 1 hour and a full investigation response within 5 business days.
Annual Transparency Report
Joyner will publish an updated Transparency Center report annually — covering safety metrics, enforcement data, government requests, and data practices.
No Data Selling — Ever
Joyner will never sell, rent, or share customer personal data with third parties for marketing purposes — regardless of commercial opportunity.
USDOT Full Compliance
Joyner will maintain full compliance with all applicable United States Department of Transportation safety requirements across every service line we operate.
Questions About This Report?
If you have questions about the data in this Transparency Center, want to request additional information, or need to submit a legal data request please contact us directly.