Joyner Warehousing — Fulfillment & Returns Policy

1. Purpose

This Fulfillment & Returns Policy ("Policy") governs the order fulfillment, outbound shipping coordination, and returns processing services provided by Joyner Transportation & Logistic Services LLC ("Joyner," "we," "us," or "our") to Customers using Joyner Warehousing. This Policy supplements and is incorporated into the Joyner Warehousing Agreement. In the event of a conflict between this Policy and the Warehousing Agreement, the Warehousing Agreement controls.

2. Order Fulfillment Services

Joyner provides the following order fulfillment services to Customers with active warehousing arrangements:

• Order picking: Picking of Customer inventory items from storage locations based on orders received through Customer's order management system (OMS) or direct order submission to Joyner
• Packing: Packing of picked items into appropriate shipping cartons or mailers, using standard packing materials (Customer-supplied custom packaging available at additional cost)
• Labeling: Application of shipping labels generated from Customer-provided order data
• Carrier handoff: Staging and handoff of packed orders to Joyner's preferred carrier partners or Customer-designated carriers for outbound delivery
• Order confirmation: Transmission of shipment confirmation and tracking information to Customer via WMS portal or API integration

3. Order Submission

Orders may be submitted to Joyner through the following channels:

• Direct API integration between Customer's OMS and Joyner's WMS (preferred method for high-volume fulfillment)
• Joyner WMS customer portal order upload
• EDI transmission where supported
• Email order submission for low-volume or manual orders (subject to processing time limitations)

Orders submitted by the daily order cutoff time specified in the service order will be processed and staged for carrier pickup the same business day, subject to order volume and staffing capacity. Orders submitted after the cutoff time will be processed on the next business day. Joyner is not responsible for delays in order fulfillment resulting from order submission errors, OMS outages, or integration failures on Customer's end.

4. Fulfillment Accuracy

Joyner targets a fulfillment accuracy rate of 99.5% or better (measured as correctly picked, packed, and labeled orders as a percentage of total orders fulfilled per month). In the event of a fulfillment error caused by Joyner — including wrong item, wrong quantity, or wrong address label applied — Joyner will, at its option: (a) re-ship the correct item at Joyner's expense; (b) issue a credit to Customer's account for the pick-and-pack fee for the affected order; or (c) provide such other remedy as the parties agree. Joyner's liability for fulfillment errors is limited to the remedies described in this section and does not extend to consequential damages, including lost sales or customer relationship harm.

5. Outbound Shipping

Joyner coordinates outbound shipping through its preferred carrier network, which may include national parcel carriers, regional carriers, and LTL freight carriers. Carrier selection for each shipment is based on service level, destination, package dimensions and weight, and Customer instructions. Outbound shipping charges — including carrier rates, fuel surcharges, and applicable accessorials — are passed through to Customer at cost plus any applicable Joyner handling markup as specified in the service order.

Customers may designate their own carrier accounts for outbound shipments. Customer-designated carrier shipments are subject to carrier pickup scheduling requirements and may be subject to additional handling fees. Joyner is not responsible for carrier delays, lost packages, or damage occurring after handoff to the outbound carrier.

6. Packaging Materials

Standard Joyner fulfillment includes use of generic brown corrugated cartons, poly mailers, void fill, and tape from Joyner's standard inventory. Packaging material costs are included in the per-order fulfillment fee or charged separately as specified in the service order. The following packaging options are available at additional cost:

• Customer-supplied branded packaging (Customer is responsible for maintaining adequate packaging inventory at Joyner's facility; storage of packaging materials is subject to standard storage fees)
• Premium protective packaging for fragile or high-value items (bubble wrap, foam inserts, custom box sizes)
• Insulated packaging for temperature-sensitive shipments (where available)
• Custom inserts, marketing materials, or gift messaging (subject to agreement and applicable per-order fees)

7. Returns Processing — Overview

Joyner provides returns processing services for Customer's end-customer returns, subject to the terms of this Policy and the returns processing specifications agreed in the service order. Returns processing is an optional add-on service and must be specifically enabled in the Customer's service order to be active.

8. Returns Receipt & Inspection

Upon receipt of a return shipment at Joyner's facility, Joyner will:

• Log the return in the WMS and assign a return merchandise authorization (RMA) number if provided by Customer
• Inspect the returned item(s) against Customer-provided inspection criteria (e.g., sealed packaging, item condition grading, functionality check)
• Classify the returned item according to Customer's disposition instructions (see Section 9)
• Update inventory records to reflect the receipt and disposition of the return
• Provide Customer with a returns report at the frequency specified in the service order

Returns inspections are visual inspections only, unless more detailed inspection criteria are specifically agreed. Joyner is not responsible for identifying latent defects, functionality issues, or counterfeit goods that are not detectable through visual inspection.

9. Return Disposition

Customer must provide Joyner with clear disposition instructions for returned items. Standard disposition categories include:

• Return to sellable inventory: Item is in original, unopened condition and is restocked to available inventory for future fulfillment
• Grade B / refurbished inventory: Item is opened or shows minor wear but is otherwise functional; restocked to a designated B-grade inventory location
• Quarantine for Customer review: Item is held in a designated quarantine location pending Customer's review and further instructions
• Dispose / destroy: Item is disposed of or destroyed at Customer's direction; a destruction certificate is available upon request at applicable rates
• Return to Customer: Item is shipped back to Customer's designated address at Customer's expense
• Donate: Item is donated to a designated charitable organization at Customer's direction

In the absence of Customer-provided disposition instructions for a specific return category, Joyner will quarantine the item pending Customer instruction. Quarantined items are subject to standard storage fees.

10. Returns Fees

Returns processing fees are charged per return unit received and processed, at the rates specified in the service order. Returns processing fees include receipt, inspection, WMS logging, and disposition execution. Additional fees apply for:

• Returns requiring repackaging before return to sellable inventory
• Returns requiring relabeling, retagging, or other value-added processing
• Returns destruction with certificate
• High-volume returns periods exceeding agreed monthly return volume baselines

11. Customer Responsibilities for Returns

Customer is responsible for:

• Establishing and communicating its returns policy to end-customers, including the returns address (Joyner's facility address, as provided in the service order)
• Providing Joyner with clear, written disposition instructions for each return condition category before returns processing begins
• Ensuring that Joyner's facility address is only shared with end-customers as a returns destination for products included in the active service order
• Notifying Joyner of any anticipated high-volume returns periods (e.g., post-holiday season) at least fourteen (14) days in advance
• Paying all returns processing fees, outbound re-shipping fees, and storage fees for quarantined returns in accordance with the Billing & Payment Policy

12. Joyner's Liability for Fulfillment & Returns

JOYNER'S LIABILITY FOR ERRORS, DELAYS, OR LOSSES IN CONNECTION WITH ORDER FULFILLMENT AND RETURNS PROCESSING IS LIMITED TO THE REMEDIES DESCRIBED IN SECTION 4 (FOR FULFILLMENT ERRORS) AND THE RELEASED VALUE LIMITATION IN THE INVENTORY LIABILITY POLICY (FOR INVENTORY LOSS OR DAMAGE). IN NO EVENT SHALL JOYNER BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST SALES, LOST PROFITS, DAMAGE TO CUSTOMER'S RELATIONSHIPS WITH ITS END-CUSTOMERS, OR COSTS OF EXPEDITED REPLACEMENT FULFILLMENT.

13. Governing Law

This Policy is governed by the laws of the State of Georgia. Disputes are subject to the Joyner Arbitration & Dispute Resolution Policy.

14. Contact

Fulfillment and returns inquiries: warehousing@myjoyner.com | Joyner Transportation & Logistic Services LLC | Atlanta, Georgia.