Joyner Airport Shuttle — Shuttle Service Policy

1. Purpose & Scope

This Shuttle Service Policy ("Policy") governs the operational standards, service procedures, and passenger expectations applicable to Joyner Transportation & Logistic Services LLC's ("Joyner," "we," "us," or "our") airport shuttle transportation services. This Policy supplements and is incorporated into the Joyner Airport Shuttle Rider Terms. All passengers, booking agents, and corporate clients using Joyner Airport Shuttle services are subject to this Policy.

2. Service Area & Routes

Joyner Airport Shuttle operates in designated service markets within the United States. Service areas, supported airports, and available routes are listed in the Joyner mobile app and at myjoyner.com. Joyner reserves the right to add, modify, or discontinue service areas and routes at any time. Service availability is subject to vehicle and driver availability in each market.

Joyner Airport Shuttle services the following types of trip segments:

• Airport to hotel, residence, or designated drop-off point
• Hotel, residence, or designated pickup point to airport
• Point-to-point transfers between non-airport locations where available in the applicable market

3. Vehicle Standards

All Joyner Airport Shuttle vehicles are maintained to the following standards:

• Regular cleaning and sanitization of passenger cabins between trips, including high-touch surfaces
• Compliance with all applicable federal and state commercial vehicle inspection and maintenance requirements
• Valid commercial vehicle registration and applicable for-hire transportation permits in each operating market
• Commercial automobile liability insurance meeting or exceeding applicable state for-hire transportation requirements
• Properly functioning seatbelts for all passenger seating positions
• Climate control (heating and air conditioning) in proper working order
• Accessibility features as required by applicable law, including wheelchair-accessible vehicle options where available

4. Driver Standards

All Joyner Airport Shuttle drivers must meet and maintain the following standards:

• Valid driver's license appropriate for the vehicle class, with a clean driving record meeting Joyner's MVR standards
• Completion of Joyner's pre-employment background check and drug screening
• Completion of Joyner Airport Shuttle onboarding training through Joyner University, including passenger service, airport navigation, and safety training
• Professional appearance consistent with Joyner's uniform and appearance standards
• Knowledge of airport pickup and drop-off procedures, terminal layouts, and designated transportation zones for all airports in their service market
• Compliance with all applicable airport ground transportation regulations and permits

5. Scheduling & Dispatch

Joyner Airport Shuttle offers both scheduled and on-demand service options where available:

• Scheduled service: Passengers book a specific pickup time and location in advance. Joyner assigns a driver and vehicle to the booking and dispatches at the scheduled time.
• On-demand service: Where available, passengers may request an immediate pickup through the Joyner mobile app. On-demand availability is subject to driver availability in the area at the time of the request.
• Flight monitoring: For airport arrival pickups, Joyner monitors flight arrival times where available and will make reasonable efforts to adjust pickup timing for flight delays. Flight monitoring is provided as a courtesy service and does not guarantee adjusted timing for all delays or cancellations.
• Shared ride scheduling: Shared ride bookings may result in multiple pickup or drop-off stops. Route order and timing are optimized by Joyner's dispatch system and may vary based on other passengers in the shared trip.

6. Passenger Capacity & Seating

Each Joyner Airport Shuttle vehicle has a maximum passenger capacity as specified by the vehicle manufacturer and applicable regulatory requirements. Joyner will not transport more passengers than the vehicle's rated capacity. All passengers must be seated in a designated passenger seat with a functioning seatbelt. Standing or sitting in non-designated areas of the vehicle is prohibited.

Passengers booking for groups must accurately disclose the number of passengers at the time of booking. Joyner reserves the right to refuse additional passengers beyond the number booked if vehicle capacity would be exceeded.

7. Child Safety Seats

Joyner Airport Shuttle drivers are not required to provide child safety seats. Passengers traveling with children who require a child safety seat under applicable state law are responsible for providing and installing an appropriate child safety seat. Joyner drivers will allow reasonable time for installation of a passenger-provided child safety seat before beginning the trip. Joyner is not liable for injuries to child passengers resulting from the use or non-use of a passenger-provided child safety seat.

8. Airport Procedures

8.1 Airport Departures (To Airport)

• Arrive at your designated pickup location at or before your scheduled pickup time
• Have your booking confirmation readily accessible (in the Joyner app or as a printed or digital copy)
• Drivers will wait up to ten (10) minutes past the scheduled pickup time for private bookings and five (5) minutes for shared ride bookings before marking the trip as a no-show
• Allow adequate time for airport check-in, security screening, and boarding — Joyner recommends booking your shuttle at least three (3) hours before your flight's scheduled departure for domestic flights and four (4) hours for international flights

8.2 Airport Arrivals (From Airport)

• Proceed to the designated Joyner meet point at your arrival airport — meet point locations are provided in your booking confirmation
• Contact your driver using the contact information in your booking confirmation if you cannot locate the vehicle or meet point
• For shared ride bookings, your driver may be waiting for other arriving passengers — allow up to fifteen (15) minutes from your aircraft arrival before contacting Joyner dispatch
• Joyner is not responsible for missed pickups resulting from the passenger's failure to proceed to the designated meet point or failure to contact the driver within a reasonable time

9. Smoking, Vaping & Substances

Smoking, vaping, and use of any tobacco, cannabis, or nicotine product is strictly prohibited in all Joyner Airport Shuttle vehicles. Consumption of alcohol in the vehicle is also prohibited. Passengers who violate this policy may be removed from the vehicle without refund and may be charged a cleaning fee of up to $250 where the vehicle requires professional remediation.

10. Animals

Service animals accompanying passengers with disabilities are permitted in all Joyner Airport Shuttle vehicles at no additional charge and must not be refused by drivers. Passengers traveling with a service animal should disclose this at the time of booking. Pet animals are permitted in Joyner Airport Shuttle vehicles only where the animal is contained in an appropriate, secure carrier. Undisclosed or uncontained pets may result in refusal of service. See the Animal Transport Terms for information about dedicated animal transport services.

11. Lost & Found

Joyner is not responsible for personal property left in shuttle vehicles. If you believe you have left an item in a Joyner Airport Shuttle vehicle, contact shuttle@myjoyner.com or the Joyner support line as soon as possible with your booking reference number, trip date, and a description of the item. Joyner will make reasonable efforts to locate and return found items but does not guarantee recovery. Found items not claimed within thirty (30) days may be donated or disposed of.

12. Passenger Conduct

All passengers must comply with the Joyner Community Guidelines during Airport Shuttle trips. Joyner drivers are authorized to terminate a trip and remove a passenger who violates conduct standards, without refund. See the Airport Shuttle Rider Terms for full conduct requirements.

13. Accessibility

Joyner Airport Shuttle provides wheelchair-accessible vehicle (WAV) options for passengers with mobility impairments. Accessible vehicle requests must be made at the time of booking. Contact accessibility@myjoyner.com for accessibility accommodations. See the Joyner Accessibility Statement for more information.

14. Language Access

Language assistance is available through Language Line Solutions for passengers who require translation assistance. Inform Joyner dispatch of your language preference when booking or calling for support.

15. Changes to This Policy

Joyner may update this Policy at any time. The current version is always available at the Joyner Legal Center.

16. Contact

Airport Shuttle inquiries: shuttle@myjoyner.com | Joyner Transportation & Logistic Services LLC | Atlanta, Georgia.