Joyner Brokerage — Commission & Payment Terms
1. Purpose
These Commission & Payment Terms ("Terms") describe the brokerage fee structure, carrier payment terms, shipper billing terms, and related financial provisions applicable to Joyner Transportation & Logistic Services LLC's ("Joyner") freight brokerage operations. These Terms supplement and are incorporated into the Joyner Broker-Carrier Agreement and the Broker-Shipper Agreement.
2. Brokerage Fee Structure
Joyner earns a brokerage fee (also referred to as a "margin") on each freight load brokered. The brokerage fee is the difference between the rate charged to the Shipper and the rate paid to the Carrier for each load. Joyner is not required to disclose the amount of its brokerage fee to either Shipper or Carrier unless required by applicable law. The brokerage fee compensates Joyner for load finding, carrier sourcing, rate negotiation, load booking, document management, and ongoing shipment support.
Joyner may also charge Shippers the following fees in addition to the base freight rate:
- Fuel surcharge: Applied per Joyner's fuel surcharge schedule, updated periodically based on the DOE weekly retail diesel fuel index
- Accessorial fees: Including detention, liftgate, residential delivery, redelivery, inside delivery, trade show delivery, and other accessorials as described in Joyner's accessorial schedule
- Hazmat handling fee: Applied to shipments involving hazardous materials requiring special handling or documentation
- Reweigh/reclassification fee: Applied where a carrier determines the freight weight or class differs from what was provided at the time of booking
3. Shipper Payment Terms
Shippers are billed for freight services as follows:
| Account Type | Payment Terms | Method |
|---|---|---|
| Standard shipper account | Net 30 from invoice date | ACH, check, or credit card |
| Credit-approved shipper account | Net 30 from invoice date | ACH or check |
| Prepay account | Payment due before load dispatch | Credit card or ACH |
| High-volume account (negotiated) | As agreed in writing | ACH |
Invoices are issued upon delivery confirmation and POD receipt. Late payments accrue interest at 1.5% per month on the outstanding balance. Joyner reserves the right to require prepayment or a security deposit for new accounts or accounts with a history of late payment. Accounts more than 60 days past due may be referred to collections and Joyner may decline to accept new load tenders until the account is brought current.
4. Carrier Payment Terms
Joyner pays Carriers for completed loads as follows:
| Payment Option | Timeline | Fee |
|---|---|---|
| Standard payment | Net 30 from receipt of complete invoice and signed POD | None |
| Quick pay — 7 days | 7 business days from receipt of complete invoice and POD | 2% of gross load rate |
| Quick pay — 3 days | 3 business days from receipt of complete invoice and POD | 3.5% of gross load rate |
| Same-day payment | Same business day if submitted by 12:00 PM ET | 5% of gross load rate |
Carrier payments are made via ACH direct deposit to the bank account on file. Carriers must submit a complete invoice — including the Joyner load reference number, origin and destination, delivery date, and total charges — along with a signed POD to initiate payment. Incomplete submissions will be returned and the payment timeline begins upon receipt of the corrected, complete submission.
5. Carrier Invoice Requirements
All Carrier invoices must include:
- Joyner load reference number (from the rate confirmation)
- Carrier name, MC number, and remittance address or bank account information
- Pickup date and origin
- Delivery date and destination
- Total gross charges, including any accessorials
- Signed proof of delivery (POD) or delivery receipt
Joyner reserves the right to withhold or reduce payment for any invoice that does not match the rate confirmation, includes unauthorized charges, or is not accompanied by a complete signed POD.
6. Payment Disputes
6.1 Carrier Payment Disputes
Carriers who dispute a payment must submit a written dispute to billing@myjoyner.com within thirty (30) days of the payment date or the date payment was expected. The dispute must include the load reference number, the rate confirmation, and the basis for the dispute. Joyner will respond within ten (10) business days.
6.2 Shipper Invoice Disputes
Shippers who dispute an invoice must submit a written dispute to billing@myjoyner.com within fourteen (14) days of the invoice date. Disputed amounts are placed on hold pending resolution; undisputed amounts remain due on standard terms. Joyner will respond within ten (10) business days.
7. Freight Claim Offsets
Where a Carrier is liable for freight loss or damage, Joyner reserves the right to offset the claim amount against amounts owed to Carrier under any outstanding invoice, following written notice to Carrier and an opportunity to respond. Offsets are applied only after the freight claim has been investigated and a liability determination has been made in accordance with the Liability & Claims Handling Policy.
8. Fuel Surcharge
Joyner applies a fuel surcharge to shipper invoices based on the current DOE weekly retail on-highway diesel fuel price, using Joyner's published fuel surcharge table. Fuel surcharges are calculated as a percentage of the base linehaul rate. The applicable fuel surcharge percentage for each load is confirmed in the rate quote at the time of booking and may differ from the surcharge applicable at the time of delivery where delivery occurs in a different week than the rate quote. Joyner's fuel surcharge table is available upon request.
9. Governing Law & Dispute Resolution
All disputes arising out of or relating to these Terms are subject to the Joyner Arbitration & Dispute Resolution Policy. These Terms are governed by applicable federal transportation law and, to the extent state law applies, by the laws of the State of Georgia.
10. Contact
Billing and payment inquiries: billing@myjoyner.com | Brokerage inquiries: brokerage@myjoyner.com | Joyner Transportation & Logistic Services LLC | Atlanta, Georgia.