Joyner Freight Tariff Refund Program — What Our Customers Need to Know
ATLANTA, GA — At Joyner Companies, we have always believed that transparency and fairness are not just values we talk about — they are standards we are held to by the customers who trust us with their freight. This week, we want to share an important update that reflects exactly that commitment: the launch of our Joyner Freight Tariff Refund Program.
During the period when government-imposed tariffs were in effect, those costs were incorporated into the bundled freight rates our customers paid. They were not charged as a separate line item, and many customers may not have been aware of their impact at all. Now that the government has reimbursed carriers for those tariff costs, we are doing what we believe any honest freight partner should do: we are giving that money back to the customers it came from.
Why We Are Doing This
We want to be direct about the reasoning behind this program, because we think it matters. We did not have to do this. But when the government reimbursed those costs, we asked ourselves a simple question: whose money is this? The answer was clear — it belongs to our customers.
Our customers absorbed tariff costs that were outside their control and outside ours. When those costs were reimbursed to us, returning them to our customers was the only right decision.
We are committed to operating with full transparency in how we price, how we communicate, and how we handle situations like this one. Our customers deserve to know exactly what happened and what we are doing about it.
We made the deliberate decision to issue refunds in cash via ACH or check rather than account credit. Our customers earned this money and should be able to use it however they choose.
Every eligible customer will receive direct outreach from their Joyner account manager. We are not handling this at arm's length — we are doing it the right way, person to person.
How the Refund Process Works
Your Joyner account manager will reach out personally to confirm your eligibility, walk you through the refund amount, and answer any questions. You do not need to initiate anything on your end.
Click the button below to open the claim form. Provide your account details, shipment information, refund basis, and preferred payment method. Supporting documents can be uploaded directly in the form.
Once your claim is reviewed and processed, your refund will be issued via ACH transfer or check with no conditions attached to how you use the funds.
“When the government reimbursed those tariff costs, we did not deliberate long. The money belonged to our customers, and getting it back to them quickly and cleanly was the only way to handle it that felt right to us.”
A Note on How Tariffs Were Incorporated Into Your Rate
The tariff costs being refunded were not charged as a separate line item on your invoices. During the period in question, they were incorporated into your bundled freight rate alongside other costs of service. This was standard industry practice at the time. The amount you are owed has been calculated based on the tariff costs embedded in your freight rates during the applicable period, and your account manager will walk you through that calculation when they reach out.
Questions? We Are Here.
Our account managers are prepared to walk through every detail with you. If you believe you are eligible and have not received a direct outreach within the next few days, please submit a claim below or contact us at help@myjoyner.com.
Complete the secure claim form below. Our team will review your submission and follow up promptly.
Tariff Refund Claim Form
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