Joyner Dispatch — Payment Terms
1. Purpose
These Payment Terms ("Terms") describe the dispatch fee structure, billing procedures, payment collection methods, and related financial terms applicable to Carriers engaged in Joyner Transportation & Logistic Services LLC's ("Joyner") freight dispatch program. These Terms supplement and are incorporated into the Joyner Dispatch Service Agreement.
2. Dispatch Fee Structure
Joyner charges a dispatch fee for each load successfully booked and accepted by Carrier through Joyner's dispatch service. The dispatch fee is calculated as a percentage of the gross load rate confirmed in the rate confirmation issued by the broker or shipper for each load.
| Service Plan | Dispatch Fee | Monthly Minimum |
|---|---|---|
| Standard Plan | 7% of gross load rate per load | None |
| Premium Plan | 5% of gross load rate per load | $200/month minimum fee |
| Fleet Plan (3+ trucks) | Custom rate — contact dispatch team | Negotiated |
The specific dispatch fee percentage applicable to Carrier is confirmed in Carrier's dispatch service enrollment form. The gross load rate used to calculate the dispatch fee is the total amount shown on the rate confirmation, including fuel surcharges and accessorials, before any deductions. Joyner does not charge dispatch fees on loads that Carrier declines or that are cancelled before Carrier accepts.
3. How Dispatch Fees Are Collected
Joyner collects dispatch fees through one of the following methods, as selected by Carrier at enrollment:
3.1 Direct Debit from Factoring Company
Where Carrier uses a freight factoring company to collect payment for loads, Carrier authorizes Joyner to instruct the factoring company to deduct Joyner's dispatch fee from each load payment before remitting the net amount to Carrier. Carrier must provide Joyner with written authorization and the factoring company's contact information at enrollment. Joyner will submit dispatch fee invoices directly to the factoring company for each completed load.
3.2 Weekly ACH Debit
Where Carrier does not use a factoring company, Carrier authorizes Joyner to debit dispatch fees from Carrier's designated bank account via ACH on a weekly basis, covering all loads completed during the prior week. Carrier must provide valid bank account information and a signed ACH authorization at enrollment. Carrier is responsible for maintaining sufficient funds in the designated account to cover weekly dispatch fee debits.
3.3 Weekly Invoice
For Fleet Plan carriers and by arrangement for other carriers, Joyner may issue weekly invoices for dispatch fees due, payable within seven (7) days of the invoice date. Invoiced carriers with balances outstanding beyond fourteen (14) days may be transitioned to ACH debit collection at Joyner's discretion.
4. Dispatch Fee Calculation — Examples
| Gross Load Rate | Dispatch Fee (7%) | Carrier Net (before other deductions) |
|---|---|---|
| $1,500.00 | $105.00 | $1,395.00 |
| $2,200.00 | $154.00 | $2,046.00 |
| $3,500.00 | $245.00 | $3,255.00 |
| $5,000.00 | $350.00 | $4,650.00 |
These examples are for illustration only. Actual dispatch fees are calculated based on the gross rate confirmed for each specific load.
5. Monthly Minimum Fee
Carriers on the Premium Plan are subject to a monthly minimum dispatch fee of $200.00. If the total dispatch fees generated by loads booked in a calendar month are less than $200.00, Joyner will charge the $200.00 minimum for that month. The monthly minimum is charged on the first business day of the following month for the prior month's activity. No monthly minimum applies to Standard Plan carriers.
6. Disputed Fees
If Carrier believes a dispatch fee has been incorrectly calculated — for example, due to a load rate being different from what appears on the rate confirmation — Carrier must submit a written dispute to billing@myjoyner.com within seven (7) days of the fee being charged. The dispute must include the load reference number, the rate confirmation, and the basis for the dispute. Joyner will review the dispute and provide a written determination within five (5) business days. Undisputed fees are due and payable regardless of any dispute about other fees.
7. Late Payments & Delinquent Accounts
Dispatch fees not paid within the applicable payment window accrue interest at 1.5% per month on the outstanding balance. Carriers with delinquent dispatch fee balances may have their dispatch services suspended until the balance is paid in full. Joyner reserves the right to refer delinquent accounts to a collections agency and to pursue all available legal remedies for unpaid dispatch fees, including recovery of collection costs and reasonable attorneys' fees.
8. Refund Policy
Dispatch fees are earned by Joyner upon Carrier's acceptance of a load, regardless of whether the load is subsequently cancelled by the broker, shipper, or Carrier. Where a load is cancelled by the broker or shipper after Carrier has accepted and Carrier is entitled to a TONU (truck order not used) or cancellation fee from the broker, Joyner's dispatch fee applies to the TONU amount collected. Where a load is cancelled before Carrier has incurred any costs and no TONU is collected, Joyner will not charge a dispatch fee for that specific load.
9. Tax Reporting
Joyner will issue IRS Form 1099-NEC to Carrier for any payments made by Joyner to Carrier (where applicable) meeting the annual reporting threshold. Carrier is responsible for all tax obligations arising from its trucking income, including self-employment tax and federal and state income tax. Dispatch fees paid to Joyner are a deductible business expense for Carrier, subject to applicable tax law. Carrier should consult a qualified tax professional for advice on its specific tax situation.
10. Changes to Fee Structure
Joyner may change its dispatch fee percentages or monthly minimums at any time with at least thirty (30) days' written notice to active Carriers. Continued use of Joyner's dispatch services after the effective date of a fee change constitutes acceptance of the new fee structure. If Carrier does not agree to a fee change, Carrier may terminate the Dispatch Service Agreement in accordance with its terms before the fee change takes effect.
11. Dispute Resolution & Governing Law
All disputes arising out of or relating to these Terms are subject to the Joyner Arbitration & Dispute Resolution Policy. These Terms are governed by the laws of the State of Georgia.
12. Contact
Billing and payment inquiries: billing@myjoyner.com | Dispatch inquiries: dispatch@myjoyner.com | Joyner Transportation & Logistic Services LLC | Atlanta, Georgia.