Joyner Animal Transport — Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Joyner Transportation & Logistic Services LLC, a Georgia limited liability company ("Joyner," "we," "us," or "our"), governing your use of Joyner's animal transportation services ("Animal Transport Service" or "Service"). By booking, requesting, or using the Animal Transport Service, you agree to be bound by these Terms, the Joyner Master Terms & Conditions, the Privacy Policy, and all other applicable Joyner policies incorporated by reference herein. If you do not agree, do not use the Service.

2. Service Description

Joyner Animal Transport provided ground transportation services for domestic pets and animals within the United States. Effective September 15, 2026, Joyner Animal Transport is discontinued and is no longer accepting new clients or bookings. As of August 17, 2026, no new bookings are being accepted online or by phone. All previously confirmed bookings made prior to August 17, 2026 will be honored through their scheduled service date.

Livestock transport (cattle, horses, pigs, goats, sheep, and similar farm animals) continues to be available through Joyner Freight at Joyner Freight rates. Please contact Joyner Freight directly at freight@myjoyner.com or visit the Joyner Freight page to arrange livestock transport.

The remaining terms of this document continue to govern all previously confirmed Animal Transport bookings through their scheduled service dates.

3. Eligible Animals

The following animals are eligible for transport through the Joyner Animal Transport Service:

• Domestic dogs and cats of any breed, subject to size and weight limitations described in Section 4
• Small caged animals (rabbits, guinea pigs, hamsters, small birds) in appropriate transport carriers
• Other small domestic pets as approved by Joyner on a case-by-case basis at the time of booking

The following animals are not eligible for transport through this Service:

• Livestock (cattle, horses, pigs, goats, sheep, and similar farm animals) — now available through Joyner Freight
• Exotic, wild, or non-domesticated animals of any kind
• Reptiles exceeding 12 inches in length
• Animals listed as endangered or protected under applicable federal or state law
• Animals that are visibly ill, injured, or in need of veterinary attention
• Aggressive animals with a documented history of biting or attacking humans or other animals
• Animals prohibited from transport by applicable federal, state, or local law

4. Size & Weight Limitations

Animals transported in a standard Joyner Animal Transport vehicle are subject to the following size and weight limitations:

• Individual animals may not exceed 100 pounds in weight
• The animal and its carrier/crate combined may not exceed the vehicle's designated cargo area dimensions
• A maximum of four (4) animals may be transported in a single booking, subject to vehicle capacity and the size of the animals

Customers with animals or quantities that exceed standard limitations should contact Joyner in advance to discuss whether accommodations can be made. Joyner reserves the right to refuse transport for animals or quantities that exceed safe transport capacity.

5. Customer Responsibilities

You are responsible for the following in connection with the Animal Transport Service:

5.1 Health & Vaccination Requirements

• All animals must be current on all vaccinations required by applicable state and local law, including rabies vaccination where required
• You must be prepared to provide proof of current vaccination upon request
• Animals must be free from contagious illness, parasites (fleas, ticks), or any condition that poses a health risk to the driver or other animals
• Joyner reserves the right to refuse transport for any animal that appears ill, infested with parasites, or otherwise poses a health risk

5.2 Carrier & Restraint Requirements

• All animals must be transported in an appropriate, secure carrier or crate, or restrained with a properly fitted harness designed for vehicle use
• Carriers and crates must be of appropriate size for the animal — large enough for the animal to stand, turn around, and lie down comfortably
• Animals may not ride unrestrained in the passenger cabin of a Joyner vehicle without prior written approval from Joyner
• You are responsible for providing a suitable carrier or restraint system; Joyner does not provide carriers

5.3 Animal Behavior

• You represent that the animal(s) to be transported do not have a history of aggression toward humans or other animals that could pose a safety risk during transport
• If an animal displays aggressive behavior during pickup or transport, the driver is authorized to refuse or terminate transport for safety reasons
• You are responsible for any injury or property damage caused by your animal during the course of the Service

5.4 Documentation

• For interstate transport, you are responsible for ensuring compliance with all applicable state import/entry requirements, including health certificates issued by a licensed veterinarian where required
• You must provide accurate information about the species, breed, age, and weight of the animal at the time of booking

6. Driver Rights & Refusal of Service

Joyner drivers are authorized to refuse to accept or to terminate transport of any animal where, in the driver's reasonable judgment:

• The animal appears ill, injured, or in distress
• The animal is displaying aggressive behavior that poses a safety risk
• The animal is not in an appropriate carrier or restraint
• The animal or its carrier is soiled in a manner that would contaminate the vehicle
• The number or size of animals exceeds the booking or vehicle capacity
• Transport of the animal would violate applicable law

In cases where transport is refused for the animal's or driver's safety, Joyner will not be liable for any loss or expense incurred by the Customer as a result of the refusal.

7. Animal Welfare

Joyner is committed to the welfare of animals in its care. Drivers are trained to handle animals with care and to maintain appropriate vehicle temperature and ventilation during transport. In the event of a medical emergency involving an animal during transport, the driver will take reasonable steps to contact you and, where appropriate and time-permitting, seek veterinary assistance. Joyner is not liable for the cost of veterinary care, but will make reasonable efforts to facilitate emergency care at your direction and expense.

8. Liability for Animals

JOYNER EXERCISES REASONABLE CARE IN THE TRANSPORTATION OF ANIMALS. HOWEVER, JOYNER'S LIABILITY FOR INJURY TO, ILLNESS OF, DEATH OF, OR LOSS OF AN ANIMAL DURING TRANSPORT IS LIMITED TO THE LESSER OF: (A) THE DOCUMENTED FAIR MARKET VALUE OF THE ANIMAL AT THE TIME OF THE INCIDENT; OR (B) FIVE HUNDRED U.S. DOLLARS ($500.00) PER ANIMAL, UNLESS A HIGHER VALUE IS DECLARED IN WRITING AT THE TIME OF BOOKING AND AN ADDITIONAL CHARGE IS PAID.

Joyner is not liable for pre-existing medical conditions, stress-related reactions, or health events that occur during transport where Joyner has exercised reasonable care. Customers are strongly encouraged to obtain pet travel insurance for high-value animals.

9. Liability for Property Damage

You are responsible for any damage to the Joyner vehicle or equipment caused by your animal, including but not limited to scratches, soiling, or destruction of vehicle components. Cleaning fees for soiling caused by an animal may be charged to your account as follows:

• Minor soiling (hair, minor mess): up to $50
• Significant soiling requiring professional cleaning: up to $250
• Damage to vehicle components: actual cost of repair

10. Booking, Cancellation & Refunds

Animal Transport bookings are subject to the Joyner Refund & Cancellation Policy. Cancellations made less than two (2) hours before the scheduled pickup time may be subject to a cancellation fee. No-shows (failure to present the animal at the scheduled pickup location and time) will be charged the full service fee.

11. Indemnification

You agree to indemnify, defend, and hold harmless Joyner and its affiliates, officers, employees, drivers, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your animal's behavior or health condition during transport; (b) your failure to comply with the requirements of these Terms; (c) injury or damage caused by your animal to the driver, other persons, or property; or (d) your violation of applicable law in connection with the transport of your animal.

12. Dispute Resolution & Governing Law

All disputes arising out of or relating to the Animal Transport Service are subject to the Joyner Arbitration & Dispute Resolution Policy. These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws principles.

13. Changes to These Terms

Joyner may update these Terms at any time. Continued use of the Animal Transport Service after changes take effect constitutes acceptance of the revised Terms.

14. Contact

Animal Transport inquiries: support@myjoyner.com | Joyner Transportation & Logistic Services LLC | Atlanta, Georgia.