Joyner Autow — Cancellation & Refund Addendum

1. Purpose

This Cancellation & Refund Addendum ("Addendum") describes the cancellation procedures, refund eligibility, and billing adjustment terms that apply to Joyner Autow motor club membership subscriptions. This Addendum supplements and is incorporated into the Autow Membership Terms. In the event of a conflict between this Addendum and the Membership Terms, this Addendum controls with respect to cancellation and refund matters.

2. Member Right to Cancel

You may cancel your Autow membership at any time, for any reason, by using one of the following methods:

• Joyner mobile app: Navigate to Account > Memberships > Autow > Cancel Membership and follow the prompts
• Email: Send a cancellation request to autow@myjoyner.com from the email address associated with your account, including your full name and membership number
• Phone: Call the Autow member hotline listed in your Joyner account during business hours

Cancellation takes effect at the end of your current billing period unless you qualify for an immediate refund under Section 3. You will retain access to your membership benefits through the end of the paid billing period.

3. Refund Eligibility

3.1 New Member — 30-Day Satisfaction Guarantee

New Autow members who have not used any roadside assistance service calls during their first thirty (30) days of membership are eligible for a full refund of their first membership payment if they cancel within thirty (30) days of their initial enrollment date. To request a refund under this guarantee, contact autow@myjoyner.com within thirty (30) days of enrollment. Refunds under this guarantee are processed to the original payment method within seven (7) business days.

3.2 Monthly Memberships

Monthly Autow memberships are billed one month at a time. No partial refunds are issued for mid-month cancellations of monthly memberships. Upon cancellation, your membership remains active through the end of the current paid monthly billing period, after which it will not renew and no further charges will be made.

3.3 Annual Memberships — Unused Portion Refund

Annual Autow members who cancel their membership after the 30-day satisfaction guarantee period but before the end of their annual membership term are eligible for a pro-rated refund of the unused portion of their annual membership fee, calculated as follows:

• The unused portion is calculated based on the number of complete calendar months remaining in the annual membership term from the effective date of cancellation
• A cancellation processing fee of $15.00 is deducted from the refund amount
• No refund is issued if any roadside assistance service calls have been used during the current membership year, except at Joyner's sole discretion in cases of documented hardship or medical necessity

Refunds for annual memberships are processed to the original payment method within ten (10) business days of the cancellation effective date.

3.4 Non-Refundable Situations

No refund is issued in the following circumstances:

• Monthly memberships cancelled after the 30-day satisfaction guarantee period
• Annual memberships where one or more service calls have been used during the current membership year (except as noted in Section 3.3)
• Memberships terminated by Joyner for violation of the Membership Terms, Community Guidelines, or fraudulent use of membership benefits
• Add-on endorsements (motorcycle, RV) once the endorsement period has begun
• Membership fees for the waiting period (Section 8 of the Membership Terms) that elapsed before any service was requested

4. Cancellation by Joyner

Joyner reserves the right to cancel an Autow membership at any time for the following reasons:

• Violation of the Autow Membership Terms, Roadside Assistance Terms, Service Limitations Policy, or Community Guidelines
• Fraudulent, abusive, or excessive use of membership benefits as described in the Service Limitations Policy
• Non-payment of membership fees or outstanding balances after reasonable notice and cure period
• Provision of false or materially misleading information in connection with membership enrollment or service requests
• Discontinuation of the Autow program (with advance notice as described in Section 6)

If Joyner cancels your membership for a reason other than your violation of the Terms, Joyner will refund a pro-rated portion of any pre-paid annual membership fee for the unused portion of the membership term, less any amounts owed by you to Joyner. If Joyner cancels your membership due to your violation of the Terms or fraudulent use, no refund will be issued.

5. Auto-Renewal Cancellation Deadline

To prevent your Autow membership from automatically renewing for the next billing period, you must cancel before the renewal date. The renewal date is the same day of the month (for monthly memberships) or the same date of the year (for annual memberships) as your original enrollment date. Joyner will send a renewal reminder notification at least seven (7) days before your renewal date for monthly memberships and at least thirty (30) days before your renewal date for annual memberships. Cancellations submitted on or after the renewal date will take effect at the end of the renewed billing period.

6. Program Discontinuation

If Joyner discontinues the Autow program entirely, Joyner will provide active members with at least sixty (60) days' advance written notice and will refund a pro-rated portion of any pre-paid annual membership fee for the unused portion of the membership term remaining after the discontinuation date.

7. Price Changes

Joyner may change Autow membership pricing at any time, provided that Joyner gives active members at least thirty (30) days' advance written notice of any price increase affecting their membership tier before the price change takes effect at renewal. If you do not agree to a price increase, you may cancel your membership before the renewal date at which the new price takes effect and receive a pro-rated refund of any pre-paid annual fee under Section 3.3, without the cancellation processing fee described therein.

8. Membership Suspension

Autow membership benefits are suspended (not cancelled) during any period in which your membership payment is past due. Suspended members may not request roadside assistance services. Membership benefits are automatically reinstated upon receipt of successful payment of all past-due amounts. Joyner is not obligated to provide roadside assistance during any period of suspension, and no credit or extension of membership benefits is provided for any period of suspension resulting from non-payment.

9. Refund Processing

All approved refunds are processed to the original payment method used for the membership purchase. Joyner is not able to issue refunds to a different payment method or in the form of cash, check, or gift card. Processing times are as stated in Section 3 and are subject to the processing timelines of your card issuer or bank. If your original payment method is no longer valid (e.g., expired card, closed account), contact billing@myjoyner.com to arrange an alternative refund method.

11. Chargeback Policy

Joyner strongly encourages members to contact Joyner directly to resolve any billing concern before initiating a chargeback with their card issuer. Joyner's customer support team is available to resolve billing disputes promptly and fairly through the process described in these Terms and the Autow Membership Terms.

If a member initiates a credit card or debit card chargeback for Autow membership fees without first exhausting Joyner's internal dispute resolution process, Joyner reserves the right to take the following actions:

• Immediately suspend membership benefits pending resolution of the chargeback
• Permanently cancel the membership upon a confirmed chargeback
• Dispute the chargeback with the card issuer by providing documentation of the membership agreement, service history, and applicable refund terms
• Recover the chargedback amount through collections or legal proceedings where permitted by applicable law
• Permanently ban the member from enrolling in future Joyner Autow membership

A chargeback filed in bad faith — for example, for a charge that was properly authorized and for which the member received the benefit of the membership — constitutes a breach of these Terms. Joyner will contest all bad-faith chargebacks and reserves all available legal remedies. Members who have a legitimate dispute about a charge are encouraged to contact billing@myjoyner.com before initiating a chargeback.

12. Refund Upon Death of Member

As a general policy, Joyner does not issue refunds for Autow membership fees. However, Joyner recognizes that the death of a member is a special circumstance and will process a refund of prepaid membership fees upon request by the member's estate or next of kin, subject to the following conditions:

• Eligibility: A refund under this Section is available only upon the death of the named primary member. It is not available for the death of a household member or joint member who is not the primary account holder.
• Required documentation: The requesting party must submit the following to autow@myjoyner.com:
  • A copy of the member's death certificate
  • Documentation establishing the requesting party's authority to act on behalf of the estate (e.g., letters testamentary, letters of administration, or a notarized affidavit of next of kin where no estate proceeding is open)
  • A signed written statement confirming that the information provided is true and accurate to the best of the requesting party's knowledge
• Refund amount: The refund will be calculated on a pro-rated basis for the unused portion of the prepaid membership term remaining after the date of death, less any amounts owed to Joyner. No cancellation processing fee will be charged in this circumstance.
• Processing: Joyner will process approved refunds within ten (10) business days of receiving complete documentation. Refunds will be issued to the estate's designated account or by check to the estate's address.
• Membership cancellation: The membership will be cancelled effective as of the date of death upon receipt and verification of the required documentation. If a transfer to a surviving spouse or domestic partner is preferred, see the Membership Transfer Policy in the Autow Membership Terms.

Joyner extends its sincere condolences to the families of deceased members and is committed to handling these requests with sensitivity and care.

13. Price Increase Opt-Out Window

When Joyner provides notice of a membership rate increase at renewal as described in the Autow Membership Terms, members have a thirty (30) day opt-out window from the date of the price increase notice to cancel their membership without penalty. Specifically:

• Members who cancel within the thirty (30) day opt-out window following a price increase notice are entitled to a pro-rated refund of any prepaid annual fees for the unused portion of the current membership term, with no cancellation processing fee
• The opt-out window begins on the date Joyner sends the price increase notice and ends thirty (30) days thereafter, or on the renewal date (whichever comes first)
• Members who do not cancel within the opt-out window and whose membership renews at the new rate are deemed to have accepted the rate increase
• The opt-out right under this Section is in addition to, and does not limit, the member's general right to cancel under Section 2

To exercise your opt-out right, cancel your membership through the Joyner app or by contacting autow@myjoyner.com within the opt-out window and reference "Price Increase Opt-Out" in your cancellation request.

14. Accessibility

Members with disabilities who require assistance navigating the cancellation or refund process may contact accessibility@myjoyner.com or the Autow member support line for accommodated assistance. See the Joyner Accessibility Statement for more information.

15. Language Access

Cancellation and refund assistance is available in all languages through Language Line Solutions. When calling Joyner member support, inform the representative of your preferred language and an interpreter will be connected at no additional charge.

16. Dispute Resolution & Governing Law

All disputes arising out of or relating to this Addendum are subject to the Joyner Arbitration & Dispute Resolution Policy. This Addendum is governed by the laws of the State of Georgia, without regard to conflict-of-laws principles.

17. Contact

Cancellation and refund inquiries: autow@myjoyner.com | Billing inquiries: billing@myjoyner.com | Joyner Transportation & Logistic Services LLC | Atlanta, Georgia.