Joyner Legal
Here you'll find important legal information and resources related to using Joyner products and services. If you are an active partner, you can access and review your accepted documents by logging into your Joyner account.
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Global Policies
Core terms, policies, and agreements that apply globally to all Joyner users and services across all jurisdictions.
Master Terms & Conditions (Terms of Service)
The overarching terms and conditions governing your use of all Joyner products and services
Privacy Policy
How Joyner collects, uses, shares, and protects your personal information across all services
Cookie Policy
Information about the cookies and tracking technologies Joyner uses on its platforms
Acceptable Use Policy (AUP)
Rules governing acceptable and prohibited use of Joyner's platforms, services, and technology
General Disclaimer
Joyner's general disclaimer covering representations, warranties, and limitations of liability
Limitation of Liability & Indemnification
Joyner's limits on liability and indemnification obligations for all users and partners
Intellectual Property Policy
Joyner's policy governing intellectual property rights, ownership, and permitted use
Copyright / DMCA Policy
Policy for reporting and handling copyright infringement claims under the DMCA
Refund & Cancellation Policy (Global Framework)
Global framework governing refunds, cancellations, and service credits across Joyner products
Billing & Payment Policy
Terms governing billing cycles, payment methods, failed payments, and subscription management
Accessibility Statement (ADA)
Joyner's commitment to accessibility under the ADA and WCAG 2.1 standards
Arbitration & Dispute Resolution Policy
How disputes between Joyner and users are resolved, including mandatory arbitration provisions
Security Policy
How Joyner protects its systems, data, and user information from unauthorized access and threats
Data Retention Policy
How long Joyner retains user data, the basis for retention decisions, and deletion procedures
Force Majeure Clause
Terms governing Joyner's obligations when events beyond reasonable control affect service delivery
General Policies
Additional terms, policies, and guidelines that apply across Joyner's platform and user community.
Non-Discrimination Policy
Joyner's commitment to fair and equal treatment for all customers, drivers, and partners
Public Health Guidelines
Health and safety standards for Joyner drivers, partners, and passengers
Firearms Prohibition Policy
Joyner's policy on firearms and weapons across all services and platforms
Refer a Friend Terms & Conditions
Terms governing Joyner's referral program and associated rewards
About Our Ads
How Joyner uses advertising and what it means for your experience on our platform
Social Media Guidelines
Guidelines for how Joyner and its partners engage on social media platforms
California Anti-Sexual Harassment Policy
Joyner's anti-sexual harassment policy applicable to California operations
Feedback Policy
How Joyner collects, uses, and responds to feedback from customers and partners
Privacy & Data
How Joyner collects, uses, and protects your personal information and data.
Privacy Notice
Detailed notice about the personal data Joyner processes and your rights as a data subject
International Privacy Notice — TMS
Privacy notice for international Joyner TMS subscribers outside the United States
Candidate Privacy Notice
How Joyner handles personal data collected during the job application and hiring process
Community & Safety
Guidelines and policies that keep our community safe and respectful for everyone.
Product & Service Terms
Specific terms and conditions that apply to each individual Joyner product and service. Browse each section below or use the Line of Business filter above to narrow your results.
Joyner Autow
Terms and policies governing Joyner Autow motor club membership and roadside assistance services.
Membership Terms
Subscription-specific terms governing Joyner Autow motor club membership plans
Roadside Assistance Terms
Terms governing the provision of roadside assistance services under Joyner Autow
Service Limitations Policy
Coverage exclusions, service caps, and limitations applicable to Autow membership plans
Cancellation / Refund Addendum
Specific cancellation and refund terms that supplement the Autow Membership Terms
Joyner Freight
Terms and policies governing Joyner Freight trucking, cargo transportation, and freight brokerage services.
Carrier Agreement
Agreement governing the relationship between Joyner and contracted freight carriers
Shipper Agreement
Agreement governing the relationship between Joyner and shippers using freight services
Freight Terms & Conditions
General terms governing Joyner Freight trucking and cargo transportation services
Liability & Claims Policy
Procedures and limits for filing freight damage, loss, or delay claims with Joyner
Joyner Warehousing
Terms and policies governing Joyner Warehousing storage, fulfillment, and inventory management services.
Warehousing Agreement
Master agreement governing Joyner Warehousing storage and fulfillment services
Inventory Liability Policy
Joyner's liability limits for inventory damage, loss, or shrinkage in warehousing operations
Storage Terms
Specific terms governing storage duration, fees, access, and space allocation
Fulfillment & Returns Policy
Procedures and terms for order fulfillment, returns processing, and reverse logistics
Joyner Mobility
Terms and policies governing Joyner Mobility non-emergency medical transportation services.
Rider Policy
Terms and expectations for passengers using Joyner Mobility transportation services
Assisted Transportation Disclaimer
Disclaimer governing the scope and limitations of physical assistance provided during transport
Medical Liability Disclaimer
Joyner's disclaimer regarding medical care, clinical decisions, and liability limitations for NEMT
Driver / CNA Agreement
Agreement governing the relationship between Joyner Mobility and its drivers and CNAs
JoynerVu
Terms and policies governing the JoynerVu mobile advertising platform for advertisers and drivers.
Advertising Policy
Standards and requirements for advertising content displayed through the JoynerVu platform
Content Restrictions Policy
Prohibited content categories and creative restrictions for JoynerVu advertisers
Advertiser Agreement
Agreement governing the relationship between JoynerVu and its advertising partners
Display Disclaimer
Disclaimer governing advertiser representations and Joyner's responsibility for displayed content
Shuttle Services
Terms and policies governing Joyner Airport Shuttle and Corporate Shuttle transportation services.
Airport Shuttle — Rider Terms
Terms and expectations for passengers using Joyner Airport Shuttle services
Airport Shuttle — Shuttle Service Policy
Operational standards, scheduling, and service requirements for airport shuttle operations
Airport Shuttle — No-Show / Cancellation Policy
Fees, timelines, and procedures for cancellations and no-show incidents on airport shuttle rides
Airport Shuttle — Baggage Liability Disclaimer
Joyner's limitation of liability for passenger baggage loss or damage during shuttle transport
Corporate Shuttle — Corporate Client Agreement
Master agreement governing the relationship between Joyner and corporate shuttle clients
Corporate Shuttle — Rider Policy
Terms and conduct expectations for employees and passengers using corporate shuttle services
Corporate Shuttle — Service Level Agreement (SLA)
Performance standards, uptime commitments, and remedies for corporate shuttle service failures
Corporate Shuttle — Liability Terms
Liability allocation, indemnification, and insurance requirements for corporate shuttle operations
Joyner Delivery Service Partner (DSP)
Terms and policies governing Joyner's last-mile delivery partner program.
Delivery Partner Agreement
Master agreement governing the relationship between Joyner and its delivery service partners
Independent Contractor Agreement
Agreement governing the independent contractor classification of DSP drivers and partners
Service Standards Policy
Performance standards, delivery accuracy requirements, and quality expectations for DSP partners
Liability & Insurance Requirements
Minimum insurance coverage and liability requirements for all DSP delivery partners
Joyner TMS
Terms and policies governing the Joyner Transportation Management System SaaS platform.
SaaS Terms of Service (United States)
Terms governing Joyner TMS subscriptions for customers in the United States
SaaS Terms of Service (International)
Terms governing Joyner TMS subscriptions for international customers outside the United States
Subscription & Billing Terms
Terms governing TMS subscription tiers, billing cycles, upgrades, and payment processing
Service Level Agreement (SLA)
Uptime commitments, performance guarantees, and remedies for Joyner TMS service disruptions
Data Processing Agreement (DPA)
Agreement governing how Joyner TMS processes subscriber data in compliance with applicable law
Acceptable Use Policy (Platform-Specific)
Rules governing acceptable use of the Joyner TMS platform, API, and integrated services
Joyner Intermodal
Terms and policies governing Joyner's intermodal rail and road freight transportation services.
Intermodal Transport Agreement
Master agreement governing Joyner Intermodal rail and road freight services
Carrier Coordination Terms
Terms governing coordination between Joyner, rail carriers, and drayage partners
Liability Allocation Policy
How liability is allocated between Joyner, rail carriers, and other parties in intermodal shipments
Joyner Dispatch Services
Terms and policies governing Joyner's freight dispatch services for owner-operators and carriers.
Dispatch Service Agreement
Master agreement governing Joyner's freight dispatch services for owner-operators and fleets
No Guarantee of Loads Disclaimer
Joyner's disclaimer that dispatch services do not guarantee consistent load availability
Payment Terms
Dispatch fee structures, invoicing schedules, and payment obligations for dispatch clients
Carrier Responsibility Clause
Carrier obligations, compliance requirements, and responsibility allocation in dispatch arrangements
Joyner Pilot Services
Terms and policies governing Joyner's pilot car and escort services for oversized loads.
Pilot / Escort Service Agreement
Master agreement governing Joyner pilot car and escort services for oversized load movements
Safety Compliance Policy
Safety standards, certifications, and regulatory compliance requirements for pilot car operators
Liability Disclaimer
Joyner's limitation of liability for incidents occurring during pilot car and escort operations
Joyner Tractor & Trailer Parking
Terms and policies governing Joyner's commercial vehicle parking facilities and services.
Parking Agreement
Master agreement governing access to and use of Joyner commercial vehicle parking facilities
Property Use Policy
Rules governing permitted uses, prohibited activities, and conduct at Joyner parking facilities
Liability Disclaimer (Theft / Damage)
Joyner's disclaimer of liability for vehicle theft, damage, or loss at parking facilities
Access & Conduct Policy
Access credentials, gate hours, security requirements, and conduct standards for parking users
Joyner Sales Agent Program
Terms and policies governing Joyner's independent and internal sales agent program.
Independent Sales Agent Agreement
Master agreement governing the relationship between Joyner and its independent sales agents
Commission Structure Terms
Commission rates, tier structures, payment schedules, and earning terms for sales agents
Non-Solicitation Clause
Restrictions on soliciting Joyner customers, employees, or agents during and after the agency relationship
Code of Conduct
Ethical standards, professional conduct expectations, and prohibited behaviors for Joyner sales agents
Joyner Brokerage Services
Terms and policies governing Joyner's freight brokerage operations.
Broker-Carrier Agreement
Agreement governing the relationship between Joyner as freight broker and contracted carriers
Broker-Shipper Agreement
Agreement governing the relationship between Joyner as freight broker and shippers
Commission & Payment Terms
Broker commission structures, carrier payment timelines, and quick pay terms
Liability & Claims Handling Policy
Procedures and liability allocation for freight claims submitted through Joyner Brokerage Services
Ryde (Ridesharing)
Terms and policies governing the Ryde rideshare platform — launching 2027.
Rider Terms
Terms and conditions for passengers using the Ryde rideshare platform
Driver Agreement
Agreement governing the relationship between Ryde and its driver-partners
Independent Contractor Classification
Ryde's independent contractor classification policy and driver relationship terms
Safety Policy
Safety standards, incident reporting, and security measures for Ryde passengers and drivers
Cancellation / No-Show Policy
Fees and procedures for ride cancellations and no-show incidents on the Ryde platform
Community Guidelines
Conduct standards and community expectations for all Ryde platform participants
Intellectual Property
Policies related to copyright, trademarks, and intellectual property on the Joyner platform.
Legal Requests
Guidelines for law enforcement agencies and third parties requesting data or information from Joyner.
Have a legal question?
For legal inquiries, document requests, or questions not answered above, please reach out to our Legal team directly by email.
legal@myjoyner.com